#futurevisionsummit

Join us for an exclusive interview with Rakesh Gupta, Head of Customer Services and Customer Experience at Panasonic, as he shares invaluable insights into how Panasonic is revolutionizing customer support and experience. In this engaging discussion, Rakesh delves into the methods Panasonic employs to ensure that customer concerns and inquiries are addressed promptly and effectively, highlighting the importance of responsive customer support.

Customer Experience Insights from Rakesh Gupta, Head Customer Services and CX, Panasonic

Join us for an exclusive interview with Rakesh Gupta, Head of Customer Services and Customer Experience at Panasonic, as he shares invaluable insights into how Panasonic is revolutionizing customer support and experience. In this engaging discussion, Rakesh delves into the methods Panasonic employs to ensure that customer concerns and inquiries are addressed promptly and effectively, highlighting the importance of responsive customer support.

Join us for an exclusive interview with Rakesh Gupta, Head of Customer Services and Customer Experience at Panasonic, as he shares invaluable insights into how Panasonic is revolutionizing customer support and experience. In this engaging discussion, Rakesh delves into the methods Panasonic employs to ensure that customer concerns and inquiries are addressed promptly and effectively, highlighting the importance of responsive customer support.

A gap exists between recognising the value of great customer experiences and companies' ability to provide them. A new survey by Harvard Business Review Analytic Services and Tata Communications highlights this clear difference. While 94% of businesses agree that steady positive customer interactions are key to success 38% think they're doing a good job at this.