#faqsoftware

LiveChatSupport is a Help desk software or a customer management tool, a product by Site Galleria, a web development company in India. If you are looking for a tool to help you with communicating with customers to fix their issues, a ticket management system that manages the tickets along with automated email notifications to customers, an FAQ system that effectively educates customers and solves most of the surface level issues without requiring much human efforts, a live chat tool to serve your customers real time, then you must try LiveChatSupport. It is a complete Help desk software for engaging and communicating with your customers.

Features of LiveChatSupport, a Help desk Software:

LiveChatSupport is a cloud-based help desk software that helps you serve your customers instantly via Live Chat Box powered with Artificial Intelligence(AI), Ticketing System, and FAQ Management System.

1. LiveChatSupport Dashboard with Analytics:

LiveChatSupport Dashboard is simple and provides clear insights into your business’s performance. It provides details of the number of ongoing chats, the number of leads your business have generated till date, the number of admins or help desk agents being active, the analytics of how your business is performing online on the tool and more.

Track the activities of agents logged in or disconnected from the software. Analyze the trends of your chats and leads timely through our graph representations. Get trends of your business Strategize your business accordingly to grow your business and serve your customers effectively.

You can also add and manage users/help desk agents and assign them roles, position as per their departments to interact and engage with your customers and serve them effectively without any hassle. With our Free starter pack, you get to add 5 agents to manage your help desk to engage, communicate and serve your customers.

2. Live Chat Software

Engage with them through our Live Chat Software, answer all your customer queries with a great set of audio and visual alerts. Never miss the potential leads or conversions, visiting your website. Anticipate customer queries and offer help when and where they need it most with live chat box support. It is witnessed that customers are more likely to buy a product or a service when you reach out with a chat.

Our AI-powered chatbot- Live Chat Software is also fed with FAQs, powered with Artificial Intelligence(AI) that would answer and educate most of the customer queries related to your products and service. The AI-powered FAQs in the Live Chat Box are placed dynamically based on the relevancy and popularity. This helps you cater to your customers effectively.

Live Chat Software let agents help more customers in less time. Turn your website visitors to potential leads, convert your leads to happier customers with less manual efforts.

Check here to Know more about our Live Chat Software

3. Ticket Management System

Create tickets to fix your customer issues, manage tickets, prioritize them and more. Our Ticket Management Software lets you do all these along with automated email notifications sent to your customers. Get all the ticket reports you need automatically delivered right to your inbox. LiveChatSupport’s Ticket Management Software also lets your help desk agents filter tickets easily and resolve them faster. Customize everything your support team needs into your Ticket Management System.

Check here to Know about our Ticket Management Software.

4. FAQ Software

Many customers prefer to find the answers to their queries without having to actually reach out to a customer service agent. Understanding this, we have designed FAQ software that empowers customers to independently find the information. Our FAQ Software is powered with Artificial Intelligence (AI) that enables businesses to provide customers with the most relevant and useful FAQs automatically.

These days, all businesses are set up online and engaging with your website visitors has become mandatory for better ROI. Your website visitors are your potential leads or conversions. If you want to make most out of your business set up online, then proactively engaging with your customers should not be ignored. Along with effective engagement with customers, any business must also educate its customers about its products and services to help customers understand your business and interact with your website better. This can improve online conversions. This also helps in converting website visitors to potential leads or customers.

To help with educating your website visitors about your business, resolve surface level issues of your customers without having them to contact your help desk every time, to ease the customer service process, Site Galleria has launched LiveChatSupport that provides FAQ Software to ease and fasten your customer service process, offer help and support to your customers, answer their queries, solve their issues, build a relationship with your customers, and earn their loyalty.

What is FAQ software?

Customers will always have questions about the products/services of any business. All questions are intended with requests for support. If customers are contacting help desk support with the same set of simple questions over and over, it can add strain to your help desk support agents to focus on the complex problems. Also, Many customers prefer to find the answers to questions without having to actually reach out to a customer service agent. Understanding this, Site Galleria built robust self-service help centre – FAQ Software that empowers customers to independently find the information they need.

LiveChatSupport’s FAQ software is a tool developed to help companies to conveniently provide answers to questions that customers often ask. Providing customers with an FAQ section on a company knowledge base or help centre is an integral part of a self-service strategy, allowing the customer to quickly find answers to the most common questions. Companies often offer FAQs as part of a larger help centre of self-service options. Our FAQ Software also helps businesses in keeping a tally on the articles/ FAQs that are the most visited, helping businesses everything it needs to decide what to include in the FAQs Section.