#experience mapping

Overall, trying to print a basic document out at the Herberger computer lab was a headache. Another student and I couldn’t get our computers to turn on, the system wouldn’t connect to the printers, I accidentally printing in black and initially, etc. However, with the power of teamwork and a lack of alternative options, we figured it out and walked away with our assignments in hand. Bless those two students who helped me figure it out, because if I do have to use the lab again, it will be much easier.

Experience Mapping is often used to help us think about a product or service, but here's how it can also be used as a framework for teams and other things. Read my experience mapping for Agile teams post on Medium.

When you create the design make sure you have the common understanding of visualization methods, customer journey maps, service blueprints and so on… This awesome UX mapping cheat sheet makes sense of and describes various aspects and processes associated with a product. Use it!  There are ...

When you create the design make sure you have the common understanding of visualization methods, customer journey maps, service blueprints and so on… This awesome UX mapping cheat sheet makes sense of and describes various aspects and processes associated with a product. Use it!  There are ...

Great article in UX Mag about how UX is greater than just a digital experience. It’s often called service design or customer experience design, and if your product or service goes beyond digital touch points, it’s something you need to consider. Customer service is user experience. 

Customers don't care about these efforts. they care about meeting their needs across touchpoints and across the competitive landscape. When done well, an expe…

Blink is a leader in user experience design and usability testing. We help companies take the guesswork out of delivering great experiences.