#ecommerce return processing

Wildberries has recently rolled out a major upgrade to the Wildberries returns update within its seller backend, making the “Buyer Returns” section far more efficient and easier to manage. The latest changes are designed to streamline seller return management, reduce unnecessary page switching, and help merchants handle return requests with greater speed and accuracy.

One of the most practical improvements is the addition of a new “Transaction” column in the return request form. This field now displays the exact date and time when the order was completed, allowing sellers to quickly verify the order cycle and assess each case with better context. For sellers dealing with high order volumes, having this information visible at a glance can significantly improve judgment and response speed.

At the same time, Wildberries has removed the previous “Reply to Buyer” column and enhanced the “Details” column with more useful information. Sellers can now see the application number, the return reason submitted by the buyer, and the buyer’s identity type, whether an individual or a legal entity. This added clarity supports more accurate seller return management and gives merchants a fuller view of each request before taking action.

The most notable part of this Wildberries returns update is the introduction of a unified pop-up window that consolidates all application details into one place. Instead of opening multiple pages to review supporting materials, sellers can now click the relevant row under either the “Under Review” or “Archived” tabs to access everything at once. This includes buyer-uploaded photos and videos, return reasons, messages, and identity information. By centralizing these details in a single interface, Wildberries has made eCommerce return processing much more convenient and far less time-consuming.

This improvement is especially meaningful for sellers who manage returns at scale. Return reviews often require quick cross-checking of evidence, order timing, and buyer explanations. When these elements are scattered across different pages, even simple cases can become inefficient to handle. Wildberries’ new design removes much of that friction, helping sellers save time, reduce manual steps, and improve the consistency of their review process.

In a broader sense, this update reflects a growing trend across eCommerce platforms: backend tools are becoming more operationally focused, not just functionally complete. Platforms are increasingly recognizing that merchants need systems that support fast decision-making, lower administrative burden, and smoother post-sale service. For sellers on Wildberries, this is not just a cosmetic interface change. It is a practical upgrade that can improve day-to-day workflow and strengthen the overall efficiency of eCommerce return processing.