#desktop sharing

2021 Customer Service Trends: Video Communication

2021 Customer Service Trends: Video Communication

Fino a qualche mese fa, il principale tool che utilizzavamo per gestire le nostre saltuarie conversazioni e conferenze online era Skype. Poi è arrivato il Covid-19 e tutto è cambiato radicalmente. La Video Communication è diventata uno standard e molte aziende che stavano investendo in questa tecnologia da anni (framework WebRTC), hanno fatto…

UltraViewer helps you this remote control software for pc to control your partner’s computer to support them as if you were sitting in front of their screen. It is designed to support customers, partners remotely. Your clients can observe all you do on their screen and take control whenever they want.

Conveniently chat with your partner while controlling their machine. You can toggle chat on/off…

AnyDesk Free v4.1.2 – Remote System Control Software

Overview AnyDesk Free v4.1.2:

AnyDesk Free v4.1.2 is a comprehensive and complete software solution that can be used as a tool for communicating with other computers in order to connect to the system and make access to programs, folders, files, and more. . Users who use the Windows Remote Desktop ApplicationTo communicate with other systems, they regularly complain of the slow speed and…

AnyDesk Free v4.1.1 – Remote System Control Software

AnyDesk Free v4.1.1 is a comprehensive and complete software solution that can be used as a tool for communicating with other computers in order to connect to the system and make access to programs, folders, files, and more. . Users who use the Windows Remote Desktop ApplicationTo communicate with other systems, they regularly complain of the slow speed and frustration of this program.

Therefor…

I feel like I use a secret app that should amaze people; but since no one has asked about it, the awesomeness of it must all in my head. But I still think it’s pretty darn cool.

The secret app is Reflector, and it’s a download for your desktop that wirelessly mirrors your iPhone or iPad on the screen. I use Reflector all the time to record screencasts of walkthroughs of the apps I use on my devices. Since there just aren’t any quality apps that let you record your mobile device movements, connecting to my laptop through Reflector is the best option so far.

Of course, I could jailbreak my iPhone and use other tools like Reflector. Apple is very strict about its operating system and app library, and that makes some of my fellow nerds mad. So they developed a way to break down the security and permission walls in a device, a process they call “jailbreaking.” Android devices are not as strict, but users routinely give themselves more permissions to customize their phones through a process called “rooting.” In the United States at least, jailbreaking a device is not illegal, but providers threaten that doing so can be a violation of the warranty.

I just can’t bring myself to jailbreak my iPhone because 1. I don’t think most of my readers would jailbreak, and I try to mimic how you live, and 2. I’m pretty sure my mother would find out and ground me.

That being said, I know that there are a whole wealth of cool apps out there in jailbreak land that would greatly expand my collection, including tools that allow people to record the movements directly from their phones. But I’m fine with playing by the rules and buying my little workaround products like Reflector. It’s what my mother would want.

Reflector made Beth’s Top Presentation Tools list!

Before I moved all my files to the cloud with Dropbox, I used to depend on LogMeIn to keep me connected to my main computer when I was on the road. This allowed me to access Microsoft Outlook, keep track of my time with WorkTime and, in general, keep myself grounded.

LogMeIn is similar to the very popular GoToMyPC; but LogMeIn Free is, well, free. The tools allow you to use another computer to access your main machine, letting you control the device just like you were sitting in front of it with minimal lag time as long as you have a pretty robust Internet connection on both sides. The tools also let you access files, give control to someone else (like the teenage nephew who can fix your computer), and even play multimedia files remotely.

You’ll find other tools in this category; and many of them also include mobile access tools, letting you control your computer from your smartphone to find a file for your assistant while you’re standing in line to board a plane. GoToMyPC is about $10/month; and the pro version of LogMeIn, which is helpful if you need the service frequently, is $70/year.

That’s not very much for such a convenient capability, right? Well, what if it were completely free? Google’s Chrome Remote Desktop tool lives in the Chrome browser (or on Chrome PCs) and offers pretty much the same capability for free, including the capability to cut and paste info from your remote computer to the one you’re using to access it. On Windows machines, you can also listen to audio files in real time.

But the biggest breakthrough tool may be Splashtop, a remote-access tool with a lot of splashy coolness. The free version gives you the capability to remote into your computers from any device on the same Wi-Fi network. For just $10/year, you can remote in from devices not connected to the same network.

Chrome Remote Desktop and Splashtop made Beth’s Top Efficiency Tools list!

Let’s say you’re designing a new website with a committee, and you guys need to work together to find the right look. Twiddla is the perfect tool. Without registering or downloading anything, you can push a button, share a link and immediately be on the same page with as many people as you want. You can mark up a document or webpage together, share notes, and talk online with integrated audio. The basic version, which is quite awesome and does most of the things that most of us will ever need, is free.

Twiddla isn’t a screensharing site – you’re simply both seeing the same document or page and marking it up. You also can’t edit a document together, although you can write together with Etherpad. It won’t work on Flash or secure sites. You also can’t save your work if you have a free guest account, but you can always use Jing to save a screenshot.

Vyew has many of the features of Twiddla but goes even further. As with Twiddla, you can share documents, sites and blank pages to mark up and review. But with Vyew, you can also share your desktop and even take a screenshot to mark up. I also like the feature that allows you to add text and voice notes to a collaboration, and you can even reply to notes by others.

You can filter the collaborative pages by commenter to ensure that you can implement the suggestions that your board president gave you and ignore the dimwit on the team. (Note: If they’re the same person, you’re out of luck.) Vyew also allows audio and video conferencing and lets you share your work, even in the free version.

Vyew’s ad-supported free version allows up to 10 collaborators, and paid versions start at about $10 a month.

Vyew made Beth’s Top Meeting Tools list!

If you find you need more than just a call or even a video chat for your meeting, you can find many tools that let you share screens and work together online with a few people or many.

One of my favorites is AnyMeeting, which lets you share your screen with up to 200 people for free, with session recordings, audio (phone or online) and other amazing features with its basic plan. And if you sell tickets to your event (integrated into the registration system), AnyMeeting takes a small portion and upgrades you to the ad-free version.

AnyMeeting is also a great choice if your presentation includes video because it allows you to play a YouTube video that runs locally on each attendee’s connection rather than through the streaming presentation (which makes it looks like a French Impressionist painting). The best feature about this free tool is that it allows you to schedule the events in advance, as opposed to my second-favorite free screensharing tool, join.me.

AnyMeeting made Beth’s Top Meeting Tools list!