#cxheroes

Customer Experience Influencers You Must Follow – Part 2

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from.

31. John DiJulius Follow @JohnDiJulius

John R. DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer…

Customer Experience Influencers You Must Follow – Part 1

Customer experience (CX) is the relationship of a customer with a business at all touchpoints during the period of the customer journey. It is widely said that customer experience is the next battleground for organizations. There is no denying that it is critical to business success.

But as a CX enthusiast, where do you start? While there are many experts on this field, we have created a list…