#customerfeedbackmanagement

What More To Look For In Customer Feedback?

Most often, companies are well aware of the issues their customers are facing. And at times that could be a deterrent to taking customer feedback seriously. In several of my early discussions with clients, when I ask them to read every customer comment and act on the feedback to improve customer experience, I am told “We already know what is ticking off our customers and we are working on…

6 Industry-Approved Channels to Collect Customer Feedback Efficiently

Why should you be collecting customer feedback?

If you would like to see your business grow and prosper, customer satisfaction is not only important but also necessary. Understanding how customers view your products, services and company is invaluable. It is only after you understand their point of view that you know your strengths and weaknesses.

Your most unhappy customers are your greatest…