Top Posts Tagged with #crowdsource online

Progress - Mindhive Crowdsourcing Platform

I’ve spent a good amount of time in this blog talking about how important culture is in creating an innovative public service. It’s not an easy thing to achieve, and people aren’t even entirely sure what the best approach is. Is it a top-down approach or grass roots initiative? Does it need hands on leadership or unit autonomy? External or internal coaching? It’s a big challenge, we know this and readers of this blog will know that its something we’re trying to help solve here at MindHive. I’m pleased to say there have been some positive shifts inside of government. Indications that these questions are slowly being resolved and that calls for celebration. Government culture has for a long time been transactional in the way that it sources input and information. Closed tenders represent a spokes and wheel approach where the central unit (government) extracts ideas and solutions from various sources, collates, costs and presents a solution. This has its obvious downsides in so far that the sources of information, the subject experts, are restricted to varying degrees from collaborating and assisting in the collation of this information. This puts enormous and unnecessary pressure on the central unit to deliver a policy that takes account of each individual interest and contingency. But we can alleviate this pressure and improve policy outcomes at the same time. By shifting to a model where the central unit no longer conceives of itself as the arbiter and final adjudicator to one where they openly acknowledge their ignorance of the solution, step back and work in a more facilitative role. This method allows stakeholders to interact more organically and earnestly in an attempt to develop one comprehensive policy or solution with government rather than seeing a number of them produced for government consideration. For this to work there needs to be a shift in the public service’s understanding of what its role as “policy makers” is. A more willing acceptance of the fact that the answers aren’t always going to be found by implementing good graduate programs and recruiting well from external organisations. This is the familiar critique of siloed government. I’m pleased to say it’s not as forceful or accurate as it once was. We’re seeing a number of initiatives and government departments starting to approach challenges in this more open and blunt manner. Coming to the table, acknowledging the enormity of a problem and asking for help. Not only does this attract more stakeholders and increase transparency, its builds good faith. Crowdsourcing’s great promise is that it will be able to make this an increasingly viable and sustainable approach to solving problems. It allows more people to be involved with greater transparency and for more challenges to be tackled simultaneously. In recent weeks at MindHive we’ve seen the Department of Industry, Innovation and Science appeal directly to SMEs of any stripes to develop solutions to some of the big challenges. They’re encouraging more than just a dialogue, they’re encouraging meaningful interaction with the challenge and the development of thoughtful solutions in collaboration with each other. This is a positive sign that the “innovation revolution” is starting to gain traction and as these innovative approaches begin to breed innovative results we’ll soon the benefits trickling down into frontline services in the form of new programs and initiatives. While many questions still remain about the best way government should approach innovation and how the public service can motivate and mobilise the behemoth that is its constituent parts, there is progress and where goes progress credit and commendation should follow.

#crowdsourcing #crowdsource online #crowdsourcing platform #progress

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Smart Tools, Smart Results

I’ve spent a fair amount of time over the last two years meeting with representatives from industry, government and the NFP and academic sectors to discuss problems. Problems that they face, that they fear they’ll face as well as those that we can’t imagine yet. A favourite question of mine to ask is “what keeps you up at night?” – an attempt to cut through the day-to-day minutiae of politics, academia or the 9 to 5 of business.

Every time I ask that question it invariably triggers a conversation about a large, complex, intractable and often deep-rooted problem. For some solving this problem is their top institutional priority, for others it’s one of the long burning logs on the fire. At MindHive we believe that expertise is being redefined. Crowdsourcing shines the light across the usual, and not so usual, expert hideouts - whether they be universities, corporates and consulting firms, not-for-profits or government departments. It shines on the growing community of freelance, co-sharing, home-based consultants, and retired leaders. It creates a sandpit for collaboration that can help us solve these problems.

There is a growing acceptance by organisations that the expertise they need is better access to their own internal capabilities and expertise – plus – better engagement outside of their four walls. Governments have been relying on polling to get a read on the public’s position for years. But these methods are imperfect. Polling can be hideously unreliable and often fails to accurately reflect responses to complex problems. As Peter Bridgman raised with us last week on #Plebisite blog discussions: “The appellation 'dumb' might seem crude, but (like 'common sense') is shorthand for something quite important, an exhortation to use better tools and to use tools with care and thought when making major policy choices, ones that might change society for generations to come. A tool can be a dumb choice and yet produce a smart result - but smart choice of tools is more likely to deliver smart results!” Crowdsourcing is not a perfect tool either. As it stands it is hard for large nets to distinguish between the solution they’re looking for and the solution they need to take notice of. We need to increasingly focus on ways to ensure that qualitative responses are visible and valued as well developing features and a methodology that focus on getting right questions to the right people as easily as possible. How to better crowdsource a solution to your policy or strategy challenge? Here’s eight tips based on 35 MindHive pilots over the past couple of years. Pilots seeking solutions to what keeps our clients up at night. Hope you find them useful!

#smart tools #smart results #crowdsource online #crowdsourcing business