#crmnext

CRMNEXT launches its new Open Communication Platform (OCP) to power continuous channel experience in 2022

CRMnext-recruiting-freshers-2014 -lastdate nov 23rd

CRMnext recruiting freshers

Location: Noida

Role:Quality Assurance (QA) (Code:QA/Noida/05)

Eligibility:  BE/ B.Tech in CS Should have min. 60% throughout in academics.

Skills: Automation testing, manual testing, sql programming and database

How to apply: Send your CV to [email protected]

New Post has been published on http://www.newsfrombanks.com/hdfc-bank-wins-the-gartner-crm-excellence-award-for-crmnext-implementation-inside-the-best.html

HDFC Bank Wins the Gartner CRM Excellence Award for CRMnext Implementation inside the 'Best ...

Mumbai, India (PRWEB) July 05, 2014

CRMnext has enabled HDFC Bank to apply an “One bank” vision by the single approach performance platform to unify its sales, service plus relationship administration processes.

   •  Gold winner inside ‘Sales Effectiveness’ Category    •  CRMnext has enabled HDFC Bank to apply an “One bank” vision by the single approach performance platform to unify its sales, service plus relationship administration processes.    •  Its innovative solutions have delivered impressive improvements inside cross-selling, lead conversion rate plus sales turnaround time, plus reduced customer complaints by 30%.

HDFC Bank has been recognised because the winner of the ‘Best Sales Effectiveness’ honor throughout the tenth Gartner & 1to1 Media CRM Excellence Awards Programme. It claimed the honor for implementing CRMnext, a leading worldwide CRM (Customer relationship Management) product, that has delivered excellent impact results improving its sales plus operational efficiency. The awards ceremony was held inside combination with Gartner Customer 360 Summit inside Orlando, among the year’s flagship occasions where solutions services over world meet to craft their customer experience vision plus approach, vet their program from the right inside the company plus leverage unique channels plus technologies to seize development solutions.

At HDFC Bank, CRMnext answer was implemented over all channels plus equipment, including branch, web plus mobile banking, covering over 40,000 consumers spanning over its whole 3400+ branch network. It has caused impressive improvements inside cross-selling, lead conversion rate plus sales turnaround time, plus reduced customer complaints by 30%. It has enabled HDFC Bank to apply the comprehensive CRM project about a single platform to achieve its “One bank” vision.

“We are honored to get this honor. Our vision was to completely transform the customer experience plus sales potency by creating a effective performance platform over the bank. This honor further increases the dedication to utilize technologies because a effective enabler for sustainable development,” mentioned Mr Ratan Kesh, Sr. Vice President, Premier Banking, HDFC Bank.

“We, together with the partner HDFC Bank, are very honoured to get this honor. This honor marks the prowess inside the enterprise CRM area plus reiterates the dedication to deliver quality to the buyers because their preferred CRM technologies partner,” mentioned Sushil Tyagi, Director Global Sales plus Marketing, CRMnext, found on the side-lines of the honor ceremony.

Penny Gillespie, analysis director of e-commerce at Gartner added: “The 2014 winners all shared the popular objective of improving the lives of their clients plus recognized the importance of lookin at their companies off their customers’ attitude. As these winners demonstrate, nothing desirable is ever accomplished without chatting to the customer.”

Through this joint awards system, 1to1 Media plus Gartner honour leading customer experience companies plus spotlight the practices of quality amidst these companies which have taken a customer-centric approach to improving their company performance. The winners were chosen with a panel of judges which consisted of Gartner analysts as well as the 1to1 Media editorial staff.

About Gartner

Gartner, Inc. is the world’s leading info development analysis plus advisory organization. Gartner provides the technology-related understanding needed for its customers to result in the proper decisions, daily. From CIOs plus senior IT leaders inside businesses plus government agencies, to company leaders inside high-tech plus telecom companies plus expert services companies, to development investors, Gartner is a useful partner inside over 14,000 distinct companies. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting plus Gartner Events, Gartner functions with each customer to analysis, analyze plus understand the company of IT in the context of their individual character. Founded in 1979, Gartner is headquartered inside Stamford, Connecticut, USA, plus has 6,100 associates, including over 1,460 analysis analysts plus consultants, plus customers inside 85 nations. For more info, see http://www.gartner.com .

About 1to1 Media

1to1® Media is the internet destination for customer approach resources to aid companies optimize their customer experience plus understand the best value off their clients. 1to1 Media provides resources including in-depth articles, infographics, blogs, webinars, plus whitepapers which assist senior professionals to drive change plus create customer-based initiatives the centerpiece of their techniques. 1to1 Media’s Weekly Digest provides ideal practices, styles, plus articles which highlight customer-focused initiatives to drive bottom-line impact. 1to1 Media’s yearly awards programs, The Gartner & 1to1 Media CRM Excellence Awards as well as the 1to1 Media Customer Champions, highlight quality amidst companies plus people which take a customer-centric approach to improving their company.

About CRMnext

CRMnext is a leading worldwide CRM answer. CRMnext has practice leadership inside over 8 industry verticals where it functions with businesses to aid them create nearly all of their relationships with shoppers. Key vertical editions include Banking, Financial Services, Insurance, Media, Pharmaceutical, Telecom, Entertainment, Energy, Manufacturing etc. CRMnext functions carefully with its consumers, leveraging its extensive domain expertise to improve their company efficiency by improving processes plus practices. CRMnext shoppers include big banks plus international financial services brands like HDFC Bank, ICICI, Axis bank, Bajaj, TATA AIA, Reliance, Max, Fullerton etc. This mixture of competency plus dedication to results is the key to CRMnext’s achievement inside the worldwide marketplace.

Acidaes Solutions

Founded inside 2002, Acidaes Solutions is a professional customer relationship administration product business, providing services to buyers inside the worldwide marketplace. CRMnext is the flagship product, accessible about a commutable cloud model from the single code-base that offers businesses with flexibility for their ownership model. The CRMnext team has a proven track record of delivering significant impact CRM solutions with sturdy products inside 09 verticals including Banking, Insurance, Financial Services, Pharma, Media, Telecom, Automobile, etc. It functions truly carefully with its buyers, leveraging its extensive domain expertise to improve their company efficiency by improving processes plus practices. This mixture of competency plus dedication to results are the key to its achievement inside the worldwide marketplace. Today, CRMnext has to its credit thought leaders over verticals because its visitors.

About HDFC BANK

Promoted inside 1995 by Housing Development Finance Corporation (HDFC), India’s leading housing finance firm, HDFC Bank is regarded as India’s premier banks providing a variety of financial treatments plus services to its 28.5 million shoppers over hundreds of Indian cities utilizing several distribution channels including a pan-India network of divisions, ATMs, telephone banking, web banking plus mobile banking. Within a fairly brief span of time, the bank has surfaced because a leading player inside retail banking, wholesale banking, plus treasury operations, its 3 main company segments.

The bank’s competitive strength clearly lies inside the utilization of development as well as the ability to deliver world-class service with fast reaction time. Over the last 19 years, the bank has effectively gained marketplace share inside its target customer franchises whilst keeping healthy profitability plus asset standard.

As of March 31, 2014, the Bank had a distribution network with 3,403 divisions plus 11,256 ATMs inside 2,171 cities/towns.

For the quarter ended March 31, 2014, the Bank’s total money was INR 127.9 billion (‘12,790.0 crore) because against INR 111.27 billion (‘11,127.5 crore) for the quarter ended March 31, 2013. Net profits (web interest money and different income) were INR 69.54 billion (‘6,954.1 crore) for the quarter ended March 31, 2014, because against INR 60.98 billion (‘6,098.9 crore) for the related quarter of the past year. Net Profit for the quarter ended March 31, 2014, was INR 23.26 billion (‘2,326.5 crore), up by 23.1% over the related quarter ended March 31, 2013.

Total money for the year ended March 31, 2014, was INR 490.55 billion (‘49,055.2 crore).

Leading Indian plus global magazines have recognised the bank for the performance plus standard.

For more info please log about to: http://www.hdfcbank.com.

Read the full story at http://www.prweb.com/releases/2014/07/prweb11995146.htm