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Changing how the community receives social services: IBM and Microsoft’s cooperative strategy

Connect360 IBM

In a time when economic expansion and technical breakthroughs are frequently heralded as signs of success, it is critical to take a moment to consider the underlying social issues that these developments frequently ignore. and to think about how they can be applied to actually enhance humankind’s situation.

In response, government authorities, IBM Consulting, and Microsoft are working together to create a platform that will improve the provision of social services to underserved communities and bridge the gap.

Their common goal

Community challenges including violence, mental health, food insecurity, homelessness, and juvenile justice arise daily. Many government agencies are using transformative approaches to create a society where everyone gets the resources and support they need. Consider the government officials who are implementing the “Care First” approach. The goal of this strategy is to divert thousands of people from the criminal justice system and place them in helpful programs designed to meet their requirements for “re-entry into society.” These initiatives support local communities by providing housing, transportation, access to drug rehab centres, and other necessary services.

Some creative leaders are committed to improving maternal health, reducing violence, and preparing young people in transition for success. In order to integrate social services across health, education, and other crucial sectors, a larger percentage of leaders are adopting a whole-person care strategy and concentrating on the community as a whole rather than on particular groups.

Announcing Connect360 IBM

While a plethora of diverse services and initiatives are accessible to several government organisations worldwide. They are unable to provide these systems’ power to the communities and individuals who actually need it, though. Users frequently have to work with individual systems and services since the underlying data, technology, and delivery models were designed in silos.

Connect360 IBM enables the delivery of integrated social services, converts data into useful information, and encourages cooperation across agencies. The five main objectives of this solution are as follows:

Establish an electronic information exchange system to facilitate cooperation.

Increased public access to resources and services through information sharing

Enable the public to actively participate in the selection and provision of services.

Boost your ability to make decisions by integrating data and using business analytics.

Improve the area’s interoperability to access community data.

A software called Connect360 IBM allows data from different systems inside social services agencies to be effortlessly integrated. The purpose of this capability is to conform various data sources to the HSDS (Human Services Data Specification) and HL7 FHIR (Fast Healthcare Interoperability Resources) standards. This is to ensure that data is easily accessible, standardised, and protected.

In order to provide continuity and coordination of treatment for those in need, Connect360 IBM also enables interoperability of health-related data with a variety of healthcare systems by complying to the HL7 FHIR standard.

This transformation allows for easy connectivity with other apps in addition to making the data easily accessible within Connect360 IBM . Service providers can then share and update information to help those who depend on these essential services in a coordinated and efficient manner.

The amount of isolation, security, performance, scale, and dependability needed to manage sensitive workloads across a wide range of particular requirements is provided by Connect360 IBM , which is hosted on Microsoft Azure. Future improvements to Connect360 IBM will be built upon the foundation laid by IBM and Microsoft’s commitment to advancing responsible, secure, and trustworthy AI.

Changing lives using Microsoft Azure and IBM Connect360

A wide range of initiatives from several ministries, including housing, justice, mental health, social services, and health, are included in the category of social services. Their common goal is to assist people with complicated needs.

Interdepartmental cooperation is necessary to meet these objectives and improve client results. The involvement of Community-Based Organisations (CBOs) and Communication Service Providers (CSPs) via the departments’ network is another important element in attaining improved results. Departments are accountable for providing a common resource repository that their partners can use to deliver services, in addition to directly providing services.

Support for the operational model in use is provided by Connect360 IBM . The basic systems and APIs in this paradigm are provided by the government agency, and they allow access to the core systems almost instantly. Through the use of these APIs, different business applications from different departments can communicate with one another.

Every participant in this model concentrates on their primary competencies: While CSPs and CBOs can develop client-facing, service-oriented apps, the agency handles data management, sets business rules, assures compliance, and assesses performance. This strategy makes effective use of the agency’s current resources to enable the quick implementation of new healthcare and public assistance initiatives. Throughout the launch phase, the ecosystem cooperates to guarantee that clients receive services on time and without any interruptions.

“They at IBM recognise the value of efficient coordination and communication amongst government agencies,” stated Cristina Caballe Fuguet, Vice President of IBM Consulting’s Global Public Sector. Government organisations may communicate with the public, exchange information, and get input in a safe and expandable setting with Connect360 IBM. They take great pride in the way Connect360 IBM and Microsoft Azure are assisting governments everywhere in providing better services to their inhabitants and constructing more robust and resilient communities.

Case Study: How is the life of a single citizen being changed by IBM Connect 360?

Let’s look at the made-up tale of Michael, a soldier who was having difficulty adjusting to civilian life. He struggled with PTSD, mental health problems, and substance misuse before becoming imprisoned in a cycle of homelessness. How did he benefit from IBM Connect 360?

Michael created his Connect360 IBM account with the assistance of a care coordinator. After he gave details about his situation, Connect360 IBM evaluated his requirements and made recommendations that were specifically suited for him. These suggestions included services like short-term housing, drug rehab, mental health assistance, transportation, skill development, and eventually assisted him in locating employment.

Michael became more self-assured and self-sufficient with every step. He made good use of the suggested resources, took comfort in his caring network of carers, and piece by piece, he rebuilt his life. In his quest for stability, the technological answer served as more than simply a roadmap it was a continuous companion.

This story goes beyond simply one man’s journey to stability; it demonstrates how effective tools and a caring support system can actually improve a person’s life. Michael’s case serves as evidence of both the effectiveness of empathetic intervention and the prospective uses of technology in social support networks. A brighter future is not just a fantasy but a probable reality with the correct resources and assistance. Change is always possible. These results may be achieved at scale when governments, communities, Microsoft, IBM Consulting, and others work together.

Firsthand experience the transforming power

With the help of Microsoft Azure, Connect360 IBM, and the IBM Community Health user interface, this formidable solution has the ability to significantly improve people’s lives. This all-inclusive, public platform is intended to facilitate service delivery at every level. From identifying and coordinating with the service providers that can best meet an individual’s needs to accurately measuring the treatment and results received.

Angela Heise, Corporate Vice President, Worldwide Public Sector at Microsoft, stated, “IBM Connect360 ensures that every aspect of community service delivery is enhanced, fostering a more connected, efficient, and impactful system.” “They are eager to advance the solution and maintain their strategic partnership with IBM Consulting.”

This platform stands out for its ability to serve a broad spectrum of stakeholders. Community people, care coordinators, service navigators, service providers, and government officials will all find great value in its capabilities.

They advise you to personally witness the transformational potential of this solution. Make an appointment for a customised demo with your IBM Consulting and Microsoft experts to see how this solution may be adjusted to fit your particular needs and specifications.