Jan 24, 2022
Happy Community Manager Appreciation Day!Β
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Happy Community Manager Appreciation Day!Β
Anya is live and ready to show you everything. Watch her strip, dance, and perform exclusive shows just for you. Interact in real-time and make your fantasies come true.
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It's here! I'm so excited to read #BuildingBrandCommunities co-authored by my friend @caremjo! Carrie is a leader in the Community Management world, and I know this book will be so valuable to anyone with an interest in building Community. #cmgr https://www.instagram.com/p/CBOq07LBat6/?igshid=1q9cjyclmcsoh
Online Community Management Platform is a powerful and integrated tool primarily created for Community members to share their thoughts, ideas, and concerns effectively to their community.
Super-connector! #CommaConf #communityfolks #community #cmgr https://www.instagram.com/p/BwrC3vgFCN_MQEPNbU6ZUJdFCwXu0179FBcId80/?utm_source=ig_tumblr_share&igshid=15gqtt7794eb9
There's no better way to get to know your customers than to actually work in customers support, periodically. You'll be surprised at what you learn.
Anya is live and ready to show you everything. Watch her strip, dance, and perform exclusive shows just for you. Interact in real-time and make your fantasies come true.
Free to watch β’ No registration required β’ HD streaming
Men at work! #cuasia #community #conference #cmgr #communityfolks #goa (at Goa, India) https://www.instagram.com/p/BuJGE8dAQbL5c7iyC81wQvFVPlZEmmwiPekrpg0/?utm_source=ig_tumblr_share&igshid=1w0oyw690uqu5
Customer entitlement is not an uncommon occurrence. When dealing with an unreasonable customers, remember what scientists have uncovered: The people made most miserable by entitlement are the entitled themselves.
Businesses in 2018 have become great at asking for the opinion of users on all sorts of things. But if you only ask the customers, a very important opinion is being ignored β your own.
We obsess over CSAT and NPS results, but most companies have no internal review processes at all to consider the validity of the support given from the internal perspective of the company itself. Defining your support quality solely through the opinions and feedback of users leads to two key problems.
The first problem is that support often take the brunt of negative product-related feedback, all of it irrelevant to the quality of support, and some of it irrelevant to the product. In my experience running a customer support team there were always a few comments in the usual goldmine of CSAT feedback where our Support team had received negative feedback for saying no to a feature request that didnβt fit what we were doing at all. These are unfair and misleading, and can skew your CSAT when in reality the job done by support was excellent.