The 31-year-old's story was shared by Martin Lewis on The Money Show Live.
There is free help available!
https://www.cas.org.uk/
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The 31-year-old's story was shared by Martin Lewis on The Money Show Live.
There is free help available!
https://www.cas.org.uk/

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Citizens Advice
By Natalie Turner-Sylvester
We had an insightful masterclass with the charity, Citizens Advice, who offer free, independent and confidential advice. They value diversity, promote equality and challenge discrimination. Next year they will be celebrating their 80th birthday. The session began with an interactive and engaging quiz about the company. For example, we guessed the top three issues that clients had which were: debt, benefits and housing. The charity is home to 30,300 volunteers and the company as a whole helped 2.7 million people last year alone.
Alexandra Chlebowski works in communications and engagement which was described as simplifying, telling and selling their story to reach different audiences. More detail of the work on this team:
· Internal + public-facing
· Events team
· Brand
Mel Karalis is head of the news and press team, who shape the news about Citizens Advice and the issues that matter to the company.
· They shape how they help people through the use of case studies in the media
· Help influence and lobby decision makers publicly
· Policy issues
· Advice
Caroline Aliwell works on campaigns and public affairs
1. Influencing projects and awareness campaigns
2. Decision-makers and influencers
3. Parliamentary intelligence
4. Local citizens advice
5. Chief executive and chair
Learnt about the star technique.
Thank you Alex, Mel and Caroline!
#CitizensAdvice, their advice is free, and that's usually what it's worth! #citizensadvicebureau (at Barnstaple Town Centre)
The country needs Citizens Advice and if I can help – and learn from the hard-working staff and amazing volunteers – my time will have been well spent.
Nick Green, Trustee, Citizens Advice West Oxfordshire
Why I volunteer to help people: Janes blog
In the second of our blogs for #VolunteersWeek 2017, Jane, a volunteer at Citizens Advice West Oxfordshire shares her experience. Thanks for all you do Jane! My name is Jane and for the last two years I have been volunteering as a Gateway Assessor at Citizens Advice West Oxfordshire in Witney. My background is in finance and I have worked in the large corporate world and have also owned and run a small business in Hong Kong, where I lived for almost twenty years. Before I started volunteering I had been out of the workforce for some time and I was looking for a new challenge and a way of refreshing my skills while giving something back to my local community. I began training in the spring of 2014 and it wasn’t long before I started dealing with clients face-to-face! I am constantly surprised by the variety of issues which we see, and have so far given advice on all manner of problems ranging from divorce and homelessness to redundancy and bailiff action. Although our clients often have very difficult lives and sometimes seemingly insurmountable problems, I get enormous satisfaction from supporting them and helping them to see light at the end of the tunnel. This support can take many forms, for example making phone calls on behalf of a vulnerable client, reading letters to someone who is illiterate, or advising a client of their rights before a visit from the bailiffs, to name a few. One thing, however, always remains the same: when our clients come to us stressed and worried, but walk out with a smile and a plan of action (or even a plan without a smile!) then we know we are doing something right. I also deal with clients on the telephone and clients who use our webchat service, and I have enjoyed learning the different skills needed to communicate effectively through our different channels. We are well resourced in terms of helping clients find answers to their issues, either researching our own website, a library in the office, or via several helplines which we can use to speak to experts in certain areas. The support that we get from our supervisors and colleagues means that we are rarely stuck for answers and we have help in dealing with all manner of problems and with many different people with different stories to share. For me, working in a team like this is one of the best parts of volunteering. I have found that the support and encouragement I receive is motivating and it has helped me become more effective and confident in what I can do. It has taken me a while to master the level of detail required to unravel certain problems and this has been a process which has taken time and experience. I am now training to become an adviser to enable me to assist clients with more complex issues, partly by studying at home and also by attending courses, most recently on immigration and gender violence. This has been interesting and a great opportunity to share experiences with other volunteers who work in our office. My decision to volunteer with CAB has been a good one – I have learned many new skills and worked with lots of different people. I would recommend it to anyone – all you need is an empathetic ear and a willingness to learn!

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Why I joined the Citizens Advice West Oxfordshire Trustee Board
Hi, I’m Nick, I’ve recently joined the Trustee Board of Citizens Advice West Oxfordshire – and I’m loving every minute of it.
Citizens Advice, the voluntary sector, charities – it’s all a new world to me. I’ve spent the last 32 years working for some of the biggest names in the UK including Sky and Tesco and I’ve been fortunate enough to learn from some fantastic leaders and to experience the highs and lows of life in a large organisation.
I’ve now opened the next chapter of my career and decided to give back some of the stuff I’ve learned over the years. It’s going to be interesting I’m sure. Everyone tells me how different I’m going to find it from the corporate world, but frankly that’s why I’m doing it. I want to experience a new way of working, I’m keen to see what translates from one world to another and I’m wanting to learn more, new and different things.
So why Citizens Advice? Bottom line is, this is a fantastic organisation providing support, help and guidance to people who need it most and who are looking for someone else to turn to. It’s a crucial service and despite what a lot of people think, it’s not Government funded. Citizens Advice is a charity.
Life is complex now, it’s expensive and it’s most certainly confusing – and it’s only to get to get more so. There’s no handbook for living life in the UK in the 21st century and people often need someone to turn to, to help and guide them through life.
Have you seen the amazing film, ‘I, Daniel Blake’? If you haven’t, please watch it. It’s compulsory viewing for anyone living in this country. If you have, you’ll know that Daniel Blake was failed by everyone around him at every stage. He could have turned to the wonderful people at Citizens Advice in Newcastle-upon-Tyne, but he didn’t. He was simply left adrift and very confused. He didn’t know what ‘digital by default’ meant and he certainly didn’t know how to download a PDF.
That’s why we’re here at Citizens Advice. We’re here to help all the Daniels. To fill a gap in the world because there is no Guidebook for Life. And that’s why I decided to give my time to help this fantastic organisation which is full of some of the most dedicated, brilliant people you’re ever likely to meet anywhere.
The country needs Citizens Advice and if I can help – and learn from the hard-working staff and amazing volunteers – my time will have been well spent.
If you’d like to know more – or if you’d like to find out what we do (or chat about ‘I, Daniel Blake’) please drop me an email. I’d love to hear from you.
Nick Green [email protected]
In the past year there were 43 million visits to our online advice pages https://t.co/jgM1i3aCTs pic.twitter.com/9MjQ4fyiza
— Citizens Advice (@CitizensAdvice) May 24, 2017
Christmas 🎄 Quizzing is well under way before tonight's Xmas festive party! 🎉🎈 #CitizensAdvice #Christmas #Quiz #Work #ChristmasParty (at 200 Aldersgate)