#citizenfirst

Just attended (virtually) the key takeaways from Col. Rajyavardhan Rathore’s review meeting with DoIT&C officers, and the vision is CRISP. 🧠💥

Here’s what’s coming for citizen services in Rajasthan:

🔍 AI vs Manual – They’ll now measure citizen satisfaction for BOTH separately. No more guessing.

📊 Regular Monitoring – Real-time checks. Real-time fixes. Better support for you.

📁 Better Indexing – Because finding your file shouldn’t feel like a treasure hunt.

💻 User-Friendly Platforms – Govt portals that don’t need a tutorial. Accessible. Fast. Simple.

⚡ Faster Information Access – Accurate data. Less waiting. More trust.

Jaipur: Cabinet Minister Col. Rajyavardhan Rathore just dropped some truth bombs in his DOIT review meeting.

👨‍💻 The Bottom Line: Technology is only successful if the common man actually benefits from it.

📊 AI vs. Manual: He’s ordered a separate evaluation of customer satisfaction for AI-based services vs. manual ones. He wants to know: Which one actually helps citizens more?

⏳ No More Waiting: Call centers take note! Hold times (both AI and manual) will be strictly monitored. No more “your call is important to us” while you wait forever.

🗂️ Smart Data: Data management needs to be organized and searchable. If a citizen needs info, they should find it fast.

📱 The Goal: Simple, Fast & Trustworthy services. Apps should be so easy to use that you can find facilities in your area instantly.

जनसेवा का ख्याल दिल में हर रोज़ बढ़ता गया,

बस सेवा का सफर सच्ची राह बनता गया।