Transform Your Brand with Whitelabel Chatbots by FloatChat
Chatbots have become an integral part of modern business. As artificial intelligence and natural language processing advance, chatbots are able to handle increasingly complex conversations and provide immense value to businesses.
In particular, whitelabel chatbots are gaining popularity among organizations looking to improve customer experience and streamline operations. With a whitelabel solution, businesses can deploy chatbots tailored specifically to their brand and needs.
In this comprehensive guide, weāll explore the immense power of whitelabel chatbots and how FloatChatās industry-leading platform can help transform your business.
Introduction to Whitelabel Chatbots
Before diving into the specifics of FloatChat, letās take a step back and understand exactly what whitelabel chatbots are and why they matter.
What are Whitelabel Chatbots?
Whitelabel chatbots are AI-powered conversational agents that can be fully customized and branded for each business. The term āwhitelabelā implies that the chatbot comes with no branding from the original vendor.
In contrast, generic chatbots come with the vendorās branding baked in. With a whitelabel solution, you can completely customize the appearance, conversational flow, integrations, and overall experience to match your brand identity and business goals.
The Benefits of Whitelabel Chatbots
Whitelabel chatbots provide a myriad of benefits:
Full customization: From the chatbotās name, avatar, and color scheme to its language and functionality, everything can be tailored to your brand.
Seamless integration: Whitelabel chatbots easily integrate with your website, app, messaging platforms, and internal systems.
Increase efficiency: Automating conversations frees up staff and improves quality of service 24/7.
Valuable insights: The data and metrics from chatbot conversations provide actionable insights into customer behavior.
Improve customer experience: Chatbots provide quick, consistent, and personalized interactions that customers love.
For any business looking to drive efficiencies, boost brand loyalty, and stand out from the competition, a whitelabel chatbot is the way to go.
Key Differences from Generic Chatbots
Here are some key differences between whitelabel and generic chatbots:Whitelabel ChatbotsGeneric ChatbotsFully customizable appearance, branding, conversationsLocked into vendor's branding and styleIntegration with internal data and systemsLimited integration capabilitiesControls remain with your businessControls reside with vendorCan be tailored for industry-specific use casesMade for general purposesOngoing support and trainingLimited support
Common Use Cases for Whitelabel Chatbots
Now that weāve covered the basics, letās explore some of the most popular use cases where whitelabel chatbots make a major impact.
Customer Service
One of the most common chatbot use cases is customer service. Whitelabel chatbots can handle common queries, freeing up human agents for complex issues. They provide 24/7 assistance on your website, social media, and messaging apps.
With custom intents and flows, your chatbot can give recommendations, handle orders, address concerns, and more, all branded to match your business. This results in higher customer satisfaction and lowered service costs.
Lead Generation
Whitelabel chatbots excel at qualifying leads on websites or landing pages. Through conversational questioning, they can capture key details like name, company, role, needs and automatically transfer promising leads to sales teams for follow up.
By tailoring the lead qualification process to your products/services and sales methodology, whitelabel chatbots can become a vital part of your marketing funnel.
Internal IT Help Desk
IT teams are constantly bombarded with frequently asked questions from employees. Whitelabel chatbots can provide quick self-service to employees for common IT issues like password resets or software troubleshooting.
By reducing repetitive low-level tickets, IT teams can focus on more strategic work, improving both employee and IT team productivity.
Appointment Booking
Scheduling appointments via phone or email can consume enormous administrative time. Whitelabel chatbots streamline appointment booking by integrating with your calendar system and allowing customers to self-book available slots.
Tailored conversational flows for different appointment types remove back and forth emails and calls, saving hours of manual work.
HR Assistance
Human Resources teams handle numerous internal employee queries on everything from benefits policies to dress code and work hours. Deploying a whitelabel HR chatbot allows employees to self-serve for common questions, reducing HR workload.
As a branded bot focused on internal HR topics, employees will actually prefer the convenience of the chatbot over submitting tickets and waiting on responses.
These are just a few examples across industries and functions where whitelabel chatbots are adding tremendous value for organizations. The use cases are constantly growing as chatbot technology advances.
How FloatChat Provides Powerful Whitelabel Chatbots
Now that weāve covered whitelabel chatbot concepts and use cases, letās see how FloatChat provides an industry-leading whitelabel platform.
Overview of FloatChat
Founded in 2018, FloatChat is a global leader in conversational AI solutions. Their mission is to make AI accessible for organizations to improve customer and employee experiences.
With an enterprise-grade platform built by AI and industry veterans, FloatChat enables businesses to quickly deploy whitelabel chatbots tailored to their needs. Their solutions are trusted by leading enterprises across industries.
Key Features and Benefits
FloatChat stands apart with their advanced platform, allowing for unmatched customization and scalability. Some key features include:
Intuitive Bot Builder
FloatChatās easy-to-use graphical interface allows anyone to build sophisticated chatbots with no coding required. Visually map out conversations, integrate data, customize branding and launch your bot.
Industry-Specific Solutions
In addition to a general-purpose bot, FloatChat offers tailored vertical solutions for industries like Banking, Healthcare, Retail, Education and more with built-in industry-specific intents.
Seamless Integration
Easily integrate your chatbots across web, mobile, social channels and internal systems like CRM, ERP or Support software. FloatChat bots can either be embedded or installed as standalone applications.
Language Support
Build multi-language bots to engage your global customer base. FloatChat has built-in support for over 100 languages and dialects.
Analytics Dashboard
Gain actionable insights into chatbot performance via FloatChat's analytics dashboard. Track metrics like conversation volume, resolution rate, customer satisfaction, missed intents and more.
Enterprise Security
FloatChat adheres to the highest security standards with SOC 2 Type 2 compliance, data encryption, access control and more, ensuring full data privacy.
Ongoing Innovation
With regular platform updates, new features, and dialogue model improvements, FloatChat customers always have access to the latest AI capabilities.
Expert Support
Get full technical, deployment, and AI training support from FloatChat's chatbot experts, helping you maximize your return on investment.
Sample Customers
FloatChat powers chatbots for leading global enterprises like:
Wilson Bank - Conversational AI for digital banking
Bolt Retail - Ecommerce customer support
Optyx HR - Employee HR assistance
Contoso Healthcare - Patient appointment management
Their track record of successful implementations across industries makes them an ideal partner for transformative enterprise chatbot projects.
Fully Customizable Branding
A key benefit of FloatChat is the ability to brand your chatbot to perfectly align with your business. Letās explore the branding flexibility and customization options.
Chatbot Name, Avatar, Colors
Easily customize the name, avatar, and color scheme of your chatbot:
Coordinate colors and imagery to match your brand guidelines. This ensures consistency across touchpoints.
Conversation Tone and Style
Configure your chatbotās language tone from formal to casual and humorous. Adjust phrasing, grammar, use of slang, emojis, and more to fit your brand voice.
FloatChat gives you full control over the conversation flow and responses, unlike competitors locking you into rigid templates.
Seamless Web Integration
Embed your customized chatbot into your website for seamless integration. With just a few lines of code, you can add conversational capabilities to your site.
FloatChat allows for flexible sizing and positioning of the chat window. Make the chatbot prominent on sales or support pages while reducing visibility elsewhere.
Consistent Mobile Experience
Today's consumers expect conversational experiences across channels - including mobile. With FloatChat, you can bring your branded chatbot to iOS and Android apps.
Mobile SDKs make it easy to embed FloatChat into existing apps. Or use the hybrid app builder to quickly launch a standalone bot.
Technical Aspects and Integration
To maximize the benefits, whitelabel chatbots need to integrate with existing systems. Letās look at how FloatChat simplifies integration.
Data Sources
Connect your chatbot to data sources like CRM, ERP, ecommerce platforms, databases and more. It can query these sources to auto-fill customer profiles, look up orders, retrieve inventory data and so on.
Common integrations include:
CRM: Salesforce, Microsoft Dynamics, Hubspot, Zoho
Ecommerce: Shopify, Magento, WooCommerce
Support: Zendesk, Freshdesk
HR: BambooHR, Gusto
Marketing: Mailchimp, Constant Contact
Databases: MySQL, MongoDB, PostgreSQL
Cloud Platform Support
FloatChat integrates natively with leading cloud platforms like AWS, GCP, Azure and RedHat OpenShift for easy deployment.
Chatbots can be containerized and scaled across clusters to handle high volumes. Cloud platform integration also aids with security and reliability.
Single Sign-On (SSO)
For internal chatbots, FloatChat enables single sign-on using providers like Okta and Microsoft AD. This allows employees to access the chatbot via existing credentials without separate logins.
SSO improves both security and convenience for end users.
APIs and Webhooks
For advanced integrations, FloatChat provides developer APIs and webhooks. Programmatically trigger actions, modify responses or extend functionality via any platform that supports API calls.
Webhooks allow your systems to be notified of chatbot events like new messages or intents. This opens the door for advanced automation workflows.
With these robust integration options, FloatChat chatbots can fit seamlessly into your existing technology landscape.
Measuring Return on Investment
For maximum business impact, whitelabel chatbots need to positively impact key performance indicators (KPIs) for customer service, marketing, HR and more.
FloatChat makes this possible by generating actionable metrics and insights that quantify the return on investment from chatbots.
Key Metrics and Reports
FloatChat captures a wealth of data points on every customer and employee interaction including:
Number of conversations
Conversation resolution rates
Conversation length
Sentiment analysis
Missed intents identified
Integrations utilized
Customer satisfaction scores
This data fuels comprehensive reports and dashboards spanning analytics like:
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Conversations over time
Resolution rates by topic
Conversation funnels
Integrations/API usage
Missed opportunity analysis
Sentiment trends
Peak interaction times
etc.
Business leaders get full visibility into chatbot effectiveness and areas for improvement.
Calculated ROI
The in-depth analytics let you quantify productivity gains, cost savings, increased revenue and other business impacts of your chatbots.
Some sample ROI calculations:
Customer service: Number of inquiries deflected x cost per support ticket
Sales: Number of qualified leads x average deal value
IT: Number of password resets handled x IT support cost
HR: HR inquiries resolved x HR staff hourly rate
FloatChat makes the ROI of conversational AI tangible, not theoretical.
FloatChat Support and Training
To ensure maximum value, itās critical that customers have access to expert help with setup, usage, and ongoing optimization.
FloatChat provides complete training and 24/7 support via multiple channels.
Getting Started
Onboarding callsĀ - Chatbot specialists guide you through initial bot setup and deployment
Configuration supportĀ - Ensure optimal configuration for your use case during build phase
Launch readinessĀ - Review and finalize bot behavior before go-live
Help Resources
Knowledge baseĀ - Extensive library of setup guides, user docs, and troubleshooting
ForumĀ - Post questions and engage with fellow users and FloatChat experts
Email/chat supportĀ - 24/7 support via email and in-app chat
Support centerĀ - Speak to a live agent if needed for urgent issues
Proactive Optimization
Upgrade assistanceĀ - Guidance on new platform capabilities and features
Performance reviewsĀ - Regular bot health checks and optimization recommendations
AI tuningĀ - Continued improvements to dialogues, intents, integrations
AlertsĀ - Proactive notifications on bot issues or degradation
With FloatChat's training and support model, you don't just deploy a chatbot - you maximize its impact over time.
Pricing and Plans
FloatChat offers flexible pricing plans to accommodate needs ranging from small businesses to global enterprises.PlanHighlightsPriceStarterCore platform features, up to 1,000 conversations/month$99/moProfessionalUnlimited conversations, multi-language, premium integrations$499/moEnterpriseDedicated account manager, custom security, analytics dashboardCustom quote
Volume discounts available for large deployments.
All plans include full access to FloatChat's bot builder, hosting, HIPAA/PCI compliance, outage prevention, and 24/7 support. Higher tiers add more advanced functionality, integrations, and enterprise-grade support.
FloatChat also offers customized enterprise pricing for large-scale implementations.
For those interested in testing the platform, FloatChat offers a 30-day free trial including 10,000 free bot conversations. It's an easy way to explore whitelabel conversational AI at no cost.
Transform Your Business with FloatChat
This brings us to the end of our in-depth look at whitelabel chatbots and the immense power of FloatChat. The key takeaways:
Whitelabel chatbots allow for complete customization aligned to your brand.
There are invaluable use cases across industries - from marketing to HR and more.
FloatChat provides an enterprise-grade whitelabel platform trusted by leading global brands.
You retain full control over branding, conversations, integrations and data.
FloatChat offers unmatched support for maximizing your chatbot ROI.
Now is the time to leverage conversational AI and transform how you engage with customers and employees. With FloatChat's cutting-edge platform, you can deploy branded bots tailored to your needs in weeks, not months.
