What should I do after the cargo Shock Indicator Label turns red?
How To Reduce Cargo Damage? Shock Indicators Help
Do you know the correct procedure for shock indicator activation? You’re likely at risk of subsequent disputes if any wrong action. On the contrary, the right action leads to clarified responsibility, acquired compensation, and improved shipping quality, which realizes reduce cargo damage by 70%.
What To Do For Shock Indicators Turn Red?
The authority and responsibility divide into 3 parts from the chart: Consignee, Handler, and Shipper. Each of them has the corresponding standard procedures. You can read your position and its process.
1. Shipper
(1) You get a notification of activation from the handler. You should ask the handler to photograph first and then decide to deliver or return after full comprehension.
(2) Decision to deliver, wait for the consignee’s notification. Decision to return, take pictures as evidence, and inform the insurance company upon cargo arrival.
(3) Find out the reason why the shipping damage indicator turns red, mishandling by hander or route for example, and ask the carrier for a solution and improvement to the problem.
2. Carrier
(1) Take photos, inform your supervisor and shipper, once handlers find the activation of shock and tilt indicators. Waiting for the instruction from the shipper/supervisor.
(2) Find out where and why thecargo was impacted during transportation and propose an effective improvement.
3. Consignee
(1) DO NOT reject the cargo and note “the indicator activation” on the receipt when the shipping indicator turns red.
(2) Notify the shipper and the insurance company first, then check the goods inside. If damage, negotiate for replacement or return. If no damage, stock in.
Cargo Insurance And Shipping Damage Indicator
Imagine you’re from the insurance company. Do you prefer customers to apply shipping damage indicators or not?
You definitely prefer the indicators on cargo because the more damage rate typically drops the fewer shipping insurance claims are settled.
What if the insurance company receives a notification of indicator activation? An insurance specialist helps with unpacking and goods checking. Shipping damage claims based on the goods damage degree. The shock and tilt indicators act as evidence and real-time notification.
Cargo insurance can reduce the loss of the goods damaged, however, if you think that cargo insurance is enough, you merely cover up the real problem. The consignee has to spend time checking goods and claims for return. The situation is troublesome for both parties.
The point is that the shipper should find out the cause of the damage and solve the problem. You should use shock and tilt indicators to monitor, find out the problem and solve it together with the carrier. Only when the damage problem solved, the consignee understand that you treasure and value the customer, and then promotes corporate images.
