Caller listening skills
What I say: repeat the address to make sure I'm sending help to the right location What the caller hears: scream the address in my ear slowly because clearly I'm retarded What I say: tell me exactly what happened What the caller hears: I'm fishing for info cause I'm nosy What I say: the help is on the way What the caller hears: the help is not coming. Nobody is coming. Nobody is ever going to come.


















