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Bug Thread [Explained]

Transcript Under the Cut

Hi guys, So this is the bug thread for the Sims 4 Base game. Please read this whole post on how it works, especially if you have never participated in one of my bug threads before. If you have crashing issues, please make your own thread in the technical forum Please remove your custom content and mods before posting. Custom content created for the demo needs updating/checking:IMPORTANT: Color Magic packages need to be re-created for the released game! There is no need for reading this whole thread but please check my posts on this first page if your issue has been reported and only post if you have extra info to add. Rules Please post the info asked in the second post and I'd appreciate it if you follow the rules

Please DO NOT VENT in this thread. If you are not happy with the game, post in another thread that most likely will pop up or start your own. I will need to read through all posts and venting will make me skip your post. Make your statement as calm and informative as possible.

Don't post things like: It doesn't work or I got an error message. I don't know how to help you with that. Describe as accurate as possible what you tried and what your problem is. Post any error messages you receive as you seem them (screen-shots are great)

Make sure that you have removed ALL your custom content, especially mods for those are still in a very early stage.

Please do not post any technical issues like crashes, graphic card problems or incompatibility messages. It's better if you post those in the technical forum.

Please do not report someone else's issues. Ask the person with the issue to post here with all the info they can give.

Please read the compiled lists to see if anyone has posted before and if there's a solution to your problem. I will try to keep links so you can go to the post of the person for extra info but that might prove difficult if lots of people have the problem. If you have extra info to add, please do so. Also let me know if you feel that I have misinterpreted your post.

Also consult my blog at Crinrict's Sims 4 Help Blog to see if I've listed any solutions there.

You may also post any fixed bugs or solutions you might find.

Please do not link to another post if you have already posted somewhere else. Copy/Paste your post and add the link as extra info. If I don't have to go consult other threads to what might be your problem, that's a huge relieve.

Keep in mind that I'm in a different time zone than most of you guys. Be patient, I will try to answer anyone (except venting posts).

If you are replying to a question of mine, please quote your problem/my question or recap in short. It will help me tremendously if I don't have to go back to see what your problem was and I can't keep them all in mind. I'm aware that New Members might have issue with that.

Please don't post: I don't have the time to read all this. I find that rather insulting because it tells me, you didn't even bother to read the first post. I'm taking MY time to help you guys out and I'm not compensated by EA for this so the least you can do is read the first few posts before making your statement.

Please do not edit your post to add extra info to it unless no one else has answered you. I'm not going back in reading the thread, so I might miss extra info. Simply make a new post and restate your issue.

Please also excuse if my answers are short and to the point. I usually have to cover a lot of ground and I can't be elaborate about everything. It's not meant in a rude way at all. I appreciate everyone that is taking part in this.

If you opened a thread on a certain issue you want linked, post the link in this thread and I will add it. Make sure there aren't any threads there yet.

If you feel that I'm not treating everyone in the same way, you're probably right. There are people that have been reporting since my first bug thread and others that are modders/creators themselves. I feel that I know when a bug report of those people is legit and when not, so I'll be quicker to add those compared to people I don't know at all.

Please use proper English and no text language. Also try to use punctuation where applicable and don't put everything in one paragraph. Those are very hard for me to read. I'm German speaking, so that would help me a great deal to understand what you are saying.

Important Links

In Preperation for Sims 4

*WIP* Supported Graphics Card List (The Sims 4 Edition)

Installing Base - Problems/Solutions

Origin Make sure your Origin is up-to-date (if you are using it). If your Origin is not at that version and you are not prompted an update, you will need to uninstall and get the newest version here: http://www.origin.com/us/about Crashing Issues Crashing issues are mainly technical and don't belong in this thread. Please make your own thread there, posting your DxDiag and info about custom content, when it crashes and other useful stuff. DEP Information DEP was activated for the CAS Demo so I'm guessing it's too for the game. Unfortunately, it's not possible to add it as an exception since they put in some switch that prevents this. Abbreviations used CC = Custom Content: cloth, objects, hair, etc from third-parties you add to your game. DEP = Data Execution Prevention: Windows security feature. MTS = ModTheSims: CC Site TSR = TheSimsResource: A CC Site Causes

Post edited by crinrict on September 1

Info Please include the following info to your post I can't help you properly if I don't have this info and it's a pain for all if I have to keep getting back to people. Since adding everyone to the first page proved to be way to much work for me, I would like to ask you to either repeat your info with every new bug report or link post you had it in before. To get the link of an individual post, right-click on the little notepaper next to the date on top of your post and copy the link. Everyone

Are you using mods (Please answer with: Yes, Never, Removed) --> It's essential that stuff is tested on vanilla games so remove your mods before reporting a bug.

Are you using custom content (as in clothing and objects) ?

What is your Operating System (XP, Vista, Win 7, Win 8, Win 8.1) ?

Do you have the download or DVD Version of the game ?

Lagging/Freezing or any other issues of more technical nature --> Should be posted in your own thread - Some basic Info about your Computer (please NO DxDiag, they are too long for this thread). Processor, Amount of RAM, Graphic Card and Operating System (Mac, Win 7, Win XP, …) ? - Do you have a 32 or 64 bit Operating System ? Graphical Issues - Some basic Info about your Computer (please NO DxDiag, they are too long for this thread). Processor, Amount of RAM, Graphic Card and Operating System (Mac, Win 7, Win XP, …), especially your graphic card - Do you have advanced rendering on (Options - Graphics) - What date has your graphic card driver Serial Code Issues DO NOT GO HERE! Contact Customer Support!