#buffer app

Buffer: How to Schedule & Automate your Social Media (Facebook, Instagram, Twitter & More!)

hi guys this way McMaster here today another video for you today we’re gonna be showing you around how to use the buffer app for basically scheduling your social media and running multiple social media accounts it’s a really handy tool because it allows you not only to schedule and manage and that sort of thing but it actually makes the process very easy because you are able to schedule ahead of…

Okay, so what am I talking about? Let's start from the beginning. In an earlier post, I talked about experiencing a problem with the preview feature on Tumblr (microblogging platform and social networking site). I couldn't fix it so I decided to contact Tumblr support and ask them for some help. I even wrote a post about it here.

I was pleased because Tumblr actually offered a contact us page and it seemed like they were willing to help the members and users of their site unlike WordPress but let's not get into that now. So, I contacted them and this is the response that I got. They sent this email message to me:

Hello,  Thanks for reaching out! You can get more information on regaining access    to your account here:  https:/ /www.tumblr.com/docs/en/account_management     Thanks,  Tumblr Support This email is a service from Tumblr Support.

I can't believe it, you know? It looks like they sent an automated message since this had nothing to do with what I was asking them for help with. I already looked through the Tumblr help center for solutions to my problem before contacting Tumblr Support and that's exactly why I decided to contact them - because the answers to the issue weren't in the help center.

The preview issue eventually resolved itself but now I don't know if it had anything at all to do with Tumblr Support since it looks like they hadn't even read the message I sent to them. :-( I thought the customer support or customer service here was awesome. Is it or isn't it? I don't know. Maybe this is just some kind of joke or something. Who knows? But it doesn't make me want to try and contact Tumblr Support again, at least not anytime soon. 

Problems with Tumblr preview post feature

As I mentioned in an earlier post, I'm currently experiencing some problems with the preview post feature on Tumblr (microblogging platform and social networking site). Since I couldn't fix the issue, I decided to contact Tumblr support to ask for some help. 

Tumblr help and support

On that note, I'd like to say that I'm really super pleased that Tumblr actually has a support or help or contact us page for its users and members (unlike some other blogging platforms which don't have any). They have all these links on each of their support pages. At the very bottom of the page, you can see the words "Can't find what you're looking for? Contact us" with the last two words linked to their help form. 

On the Tumblr Help Center itself, you can see the words "how can we help?" on the search bar. Type something there and you will see "contact support" at the bottom of the page. If you click that link, you'll be taken to the Tumblr contact form where you can ask for help.

Contacting Tumblr support

I just tried this. I filled out the form, explaining the details of the problem I'm currently experiencing. I hope this can be resolved as soon as possible. I wouldn't mind waiting though as long as a response is forthcoming. Some just make you wait endlessly for nothing. 

Good customer support experience

So, what can you say about Tumblr's customer support? How is it? I've had good experience with some companies/sites recently (most notably Pinterest and Buffer* though there are unfortunately some out there who aren't exactly stellar when it comes to customer service.

*Buffer is an app for Twitter. There's a free and paid version but you get awesome support even if you're on the free plan, which makes this app even more awesome than it already is (and, yes, I still think so even though I'm also currently having a bit of a problem with this app. The fact that Buffer support is actually trying to help sort this out really goes a long way and is greatly appreciated) :-)

New Post has been published on http://www.learn-digital-marketing.com/daily-by-buffer-powers-content-discovery-and-sharing/

Daily by Buffer Powers Content Discovery and Sharing

Buffer has made a name for itself as the platform that enables quick and easy social media sharing. All you need is a plugin and you can share whatever you’re reading, directly from the site you’re reading. But that doesn’t really address the challenge of sifting through the deluge of information available online.

So recently, the folks at Buffer have been releasing features to help users discover content. Last month it was the feeds and suggestions. Today, Buffer released Daily, a new app designed to enable content discovery and sharing.

Described as “Tinder for content,” Daily serves up one Buffer curated article at a time. Users swipe right to share content and left to skip. Since the app is built on top of the Buffer platform, anything the user chooses to share is added to their Buffer queue for posting to any connected social network.

And the new day brings a new batch of content.

Daily by Buffer is available on iOS today. Unfortunately, it’s not available on Android OS. However, any fans and users of Buffer, who are also Android users should be on the lookout for the Daily app in the near future.