Snapdeal - Most responsive brand on Facebook
Facebook believes that communication between businesses and consumers is fundamentally broken, and is heavily betting on providing a platform to fix that.
In recent updates to pages, Facebook introduced Responsive Badge which is aimed to show consumers if the brand is responsive on facebook or not. The qualify criteria to earn a responsive badge is very high.
Snapdeal is the first brand in India and amongst the very few brands in the world (~0.01% of brands worldwide) to earn the badge.
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As per facebook,Â
To get âVery responsive to messagesâ below your Page's cover photo, your Page must have done both of the following over the last 7 days:
Responded to 90% of messages
Maintained a median response time of 5 minutes for all replies sent
and here are Snapdealâs stats:
This incredible outcome is the combination of Snapdealâs social media engagement team and Airwootâs technology which uses machine learning to help brands set up real-time engagement helpdesk on social media.Â
Airwootâs noise cancellation tech clocks ~ 90% accuracy in bringing out actionable conversations in real-time.Â
We congratulate Snapdeal team on this milestone!









