Net A Porter - House of Porter
Net A Porter
House of Porter
The Big Idea
Introducing the House of Porter: a marketing hub that celebrates and showcases fashion and encourages customers to participate in a more ‘active’ online community. However, HOP also works in conjunction with, and independently of, each existing Net-A-Porter sales, social media and mobile platform.
Background
Exuberance, panache and glamour are at the heart of fashion. These underpin its identity and define its culture and community. New York City is a major fashion destination; a cultural melting pot where people from all backgrounds and persuasions come to reinvent themselves. Let’s take an aesthetic cue from the city’s most notable fashionistas – denizens of the underground drag ballroom subculture.
In Harlem drag ball culture, ‘houses’ are groups of de facto families that provide emotional, moral and practical support to members of the LGBT community, usually headed by a ‘House Mother’ – often an older drag queen. Houses are named in the style of European fashion labels – such as House of Chanel – and members often adopt the name of their ‘house’ as a last name to show their allegiance. Notable groups include the House of Xtravaganza, House of Labeija and the House of Omni.
With House of Porter, the aim is to overtly celebrate fashion, design, and creativity, develop
community and encourage sharing and loyalty – both on and offline. The platform’s presentation, tone of voice and execution should all reflect these ‘moods’, in a way that’s appropriate to each of its separate functions.
House of Porter is part loyalty scheme, members club, social network, fundraising initiative, personal shopper, trendsetter and stylist that echoes the structure of a ball ‘house’, but has economic aims that are tied to online fashion retail.
Functionality
As this is essentially a marketing effort, at the outset House of Porter will be free to join. Depending on its success and popularity, whether that remains the case moving forward is negotiable. In the first instance, I suggest we run a beta version for a cross section of, say 5,000 Net-A-Porter customers, to ascertain whether House of Porter or certain aspects of it, lift sales.
Some key points about HOP:
It’s free to join – users can sign up or log in using Facebook Connect
As soon as members join the name ‘Porter’ is added to their HOP profile – which they can also align to their Facebook profile (optional)
HOP also makes consistent use of existing social media assets leveraging them to maximum effect (see Use of Existing Platforms section)
The platform is supported by peripheral digital marketing tactics designed to boost visibility across a wider spectrum (see Additional Thoughts section)
Members benefit from the following (which are explained in greater detail in the next section ‘Benefits’) :
Personalised Home Pages
Bespoke Content
Real Time Style Advice
Porter Points
Social Shopping
Mobile Shopping
Personal Look Book
Digital Dressing Room
Virtual Shoplifting
Shopping Sounds
Boutique Takeovers
Fundraiser Events
Benefits
Personalised Home Pages
When customers join HOP they’re taken to a preference centre that enables them to define –in as much granular detail as they feel comfortable with – information about their favourite designers, items, lines etc. This will ensure any kind of activity takes every single aspect of their love of fashion into account. Once data is obtained, members are routinely sent offers via email, Facebook Ads and on the site itself. Offers will include exclusive ‘personal sales’ offering deep discount in time for members’ birthdays.
Bespoke Content
A lot of shoppers take advice from editorial content – N-A-P is very good at producing that. However, as part of the ‘personalised home page’ function, using preference information members will receive customised content bulletins. This is also emailed to them at specified intervals and made ‘sharable’ – available to upload across the social media platforms each user chooses to sync their HOP account with.
In addition, users can request a print-on-demand editorial subscription (for a charge) that collates personalised tidbits – a selection of appropriate articles from the previous edition of the online magazine. This would also be available in mobile and tablet versions.
I also think that Net-A-Porter’s ‘hero’ content and celebrity video interviews should be reserved for members. Rather than upload it to YouTube as soon as it’s available, HOP members should see it first.
Real Time Style Advice
In an age of on-demand content, House of Porter members have the opportunity to get real time style advice from an actual person. The member site has chat functionality, connecting users (with a potential last minute fashion faux pas on their hands) with the House Mother, who’s there to give honest advice 24/7.
Porter Points
Essentially, in order to foster brand loyalty, we introduce a reward scheme – points that customers can earn by ‘helping out’ in a number of ways. Each credit is worth US$2 and eventually the plan would be to sell points for use as gifts.
Initially, Porter Points would be given to tech savvy consumers who help iron out any bugs in the HOP platforms during beta testing. Shortly after that, we offer Points as an incentive – as a reward for affiliate referrals, to those that instigate social shopping and as a ‘five-finger discount’ to virtual shoplifters (see below for more info on the latter two).
As well as on-site purchases, the aim is to enable Porter Points to be redeemed in-store – at participating retailers and designer outlets.
Social Shopping
Social Shopping functionality is big right now – not just Groupon, but across a variety of outlets. While Net-A-Porter offerings are largely high-ticket items, to appeal to the hardcore bargain hunters and diehard fashionistas, HOP could enable multiple users to buy certain items of stock en masse, giving the brand the opportunity to make specific items literally ‘go viral’ through group buying.
This mechanic is also designed to get HOP members sharing and making use of their own social media feeds. For example, members share the deal with their friends by posting details of their chosen deal to Twitter, Facebook, LinkedIn or by email. They can also use ‘Net-A-Porter Live’ to search for like-minded individuals to join them in getting the best discount possible. However they do it, HOP needs to acknowledge the fact users would be able to corral fellow members into purchases – even rewarding the most prolific social shoppers with Porter Points.
Mobile Shopping
Net-A-Porter already has a mobile version of its website – which is fantastic. There’s a strong need to capitalise on m-commerce, as smartphones and tablet devices proliferate.
However, encouraging ‘sharing’ means empowering consumers to want to pass around proverbial notes to their friends as well as providing users with a value proposition that ensures repeat visits. That’s why I think a HOP mobile app would be a worthwhile investment.
At its simplest, the FlashBulb app would integrate with a smartphone camera, allowing users to snap a look or accessory when out and about – wherever they are. The app identifies any piece of couture, how much it sells for, where it’s available and if applicable, how much it’s available for on Net-A-Porter. The app can also scan barcodes and QR codes, enabling users to cross-reference prices from a number of fashion retailers.
By logging into Facebook Connect and Facebook Places, users can also easily share photos and tag where they were taken and have the option to upload pictures to their HOP profile and to a personal House of Porter look book (see below for more details).
Personal Look Book
Imagine if members were able to cut/paste or drag/drop pictures from their mobile devices, other websites, print catalogues, as well as sample colours, patterns and objects – items that inspire and inform their personal style. That’s the idea behind what I’m calling (for now) the FiloFash: a personal digital look book that users can post anything to, from any source, at any time. It’s essentially a cross platform collation tool. FiloFash would be fully integrated with a member’s social media accounts, meaning they’d have the opportunity to share and comment on their friends’ books. Think of it like swapping recipes. The idea would also be to develop both FiloFash tablet and mobile apps to enable members to add to their look books ‘on the go’. Using a print-on-demand service like Blurb, customers could also purchase a hard copy of their FiloFash
Digital Dressing Room
Another key feature of the House of Porter platform would be the Digital Dressing Room. Members can upload a profile picture, define their body shape using the tool (which is a feature on the hub’s website) and ‘try on’ any item of clothing from the Net-A-Porter catalogue. Members can also ‘save’ their body profile. Again, social media accounts can be synced to ensure friends have the chance to express their opinions and give advice.
Virtual Shoplifting
While we’re not literally encouraging our customers to steal, the idea of virtual shoplifting is to ensure that Net-A-Porter stays ahead of the curve, keeping pace with competitor offerings. It works like this: we get bargain hunters working for the brand. They inform HOP about rival site offerings and pricing. HOP then assigns a value to the information, at the House Mother’s discretion, on how useful the info is and rewards each user with Porter Points
Shopping Sounds
HOP doesn’t just showcase new designs, it also does the same for new recording artists. As part of the initial customising process, members specify what genres of music they prefer. This enables them to create a personal shopping soundtrack from specific affiliated labels, who could use the platform to highlight up and coming artists. N-A-P gets paid by the label, giving HOP members the chance to hear and download new music for a small fee.
Boutique Takeovers
Exclusive, personalised invitations to real world, pop-up N-A-P flash stores. House of Porter aims to create the high-end retail experience using pop up shops. These events are strictly invite-only and will take place in large member locales/fashion capitals such as London, New York, Paris, Milan and Tokyo. Members can redeem Porter Points at these events.
Fundraising Events
Competitive drag contests are a central feature of ballroom culture, celebrating the eccentricities of high couture, alongside gender mimicry, catwalk model voguing, posturing and dancing. Those deemed successful are feted as ‘legendary’ – a label that carries significant kudos.
House of Porter presents ‘Legendary Nights’ – such as ‘Deep in Vogue’, ‘Love You in Velvet’, ‘Savage Trousers’, ‘Hoochie Mama’ and ‘Cross Dress For Less’ – cabaret event fundraisers. Members can spend Porter Points to attend and donate them to charity to raise a cash equivalent
Use of Existing Platforms
The main objective is to use existing social media platforms in the best way possible. This means giving them clear goals that corroborate with the House of Porter.
Twitter should act a signpost or prompt to other content
Inform, inspire and offer immediate interaction to fans to convert them into members
Facebook should be used as an aggregator/attractor
It should lure users to wider offerings on sales platforms, but should also have its own exclusivity to ensure repeat visits. For example, clearance stock could be sold at deep discount on a Net-A-Porter Facebook store
The wall could collate relevant content from fashion news feeds as well as showcase N-A-P editorial content in bite size form. It should push people to join House of Porter
It also needs a moderator – a role which could be split across US and UK time zones initially
YouTube should showcase a basic content offering
The channel’s purpose and identity are pretty clear and effective now
The most popular videos are designer showcases and interviews
However, rather than swamp visitors with lots of content, there should be some degree of exclusive content reserved for House of Porter members
Facilitate social network functionality on N-A-P Live
It’s already possible to show appreciate for someone else’s purchase using a Facebook ‘Like’ button on the Live page. However, House of Porter members should be able to click on a recent purchase and discuss its merits with each buyer. By including a chat or direct message function, there’s greater chance we can encourage relative strangers to share their passion for fashion with each other
Additional Thoughts
In order to ensure that the House of Porter’s presence is acknowledged by other sites that potential members are likely to frequent, the following actions will be taken to ensure the platform’s visibility, both at launch and beyond.
Keyword Optimisation
We bid on Gilt, Rue La La and other competitors, setting aside a sizeable budget at launch and then allocating a consistent amount across the year
Banner Ads/Media Buying
Depending on budgets, we should consider an impactful set of ads designed to draw traffic back to HOP. This could be as simple as serving Google/Facebook Ads, but could also involve some reciprocal online ad placement with brands that Net-A-Porter sells, and maybe even (if it were possible) some ads on competitor sites. Search Engine API takeovers are also worth investigating
Video Seeding
Once content has been given to HOP members and is uploaded to YouTube, each film should have an additional ‘seeding plan’ around it
This could involve uploading it to different video sites, or breaking down aspects of each film and devising a series of ‘pull’ mechanics via social media platforms to drive awareness back to the central YouTube channel
Content Syndication
In a similar way to video content, we should consider a method of seeding editorial content across syndication sites once it’s in the public domain. Key to this is enabling social sharing, and featuring different platform (eg Digg, Facebook, Twitter etc) buttons on each piece of editorial
Online PR
Get the right kind of advocates writing about the new platform and we stand a good chance of influencing new members to join using authentic ‘word of mouth’ endorsement. Blogger outreach should be a core focus. By targeting key fashion bloggers, giving them unlimited access to HOP, and perhaps even setting them aside a certain amount of Porter Points, we have the opportunity to curry favour with citizen shoppers themselves
Conclusion
All things considered, the misconception here may be that the idea behind House of Porter is to simply add another platform on top of a myriad of existing platforms. However, the aim is to synchronise all online activity back to one point, exercise some exclusivity around that hub, and equip customers with a useful set of tools that helps inform their shopping choices, while enabling social interaction.
For many the basic premise of shopping is spending time with friends, enjoying the experience, taking on board some advice, disregarding the bits you don’t want to hear. If we can harness at least some semblance of the real world vibe around one platform there’s every chance Net-A-Porter will set a precedent for next generation e-commerce – let alone revamp its own brand.












