Sullivan Management & Consulting Group

SMCG runs medical billing operations for physician practices and healthcare organizations in all 50 states. Claims go out on schedule, denials get worked instead of written off, and receivables get followed until they pay or are determined uncollectible.

If your billing operation cannot say the same, put it in front of us:

DENIAL DRAG. Chronic and relapsing. No response to follow-up.

Indicated action: interrupt the cycle before it sets in.

SMCG President & CEO Justin Sullivan will be attending the ASCRS Annual Meeting in Washington, D.C., April 10-12.

If you're attending and would like to sit down to discuss what's happening in your ophthalmology practice operations or revenue cycle, please reach out to book a time.

Many of our most successful #RCM management services clients had already switched billing companies or upgraded platforms before they called us. Denial rates hadn't changed. Days in A/R hadn't changed. The problems were upstream the whole time, buried in eligibility workflows, coding inconsistencies, and charge capture gaps that no software was going to solve.

Not another cure-all platform promise, not another billing company.

Meet Sullivan Management & Consulting Group #SMCG

The Business Behind The Medicine™

We've spent 25 years inside healthcare practices, not advising from conference rooms.

That means we know which operational changes actually stick, which ones waste time, and how to get staff buy-in for new processes.

When you need an assessment that finds real problems or interim support to bridge a transition, we show up ready to work.

High Medicaid mix and low reimbursement rates put constant pressure on pediatric practice finances. Add vaccine cost management and prior auth battles, and your margins can disappear fast.

Sullivan Management & Consulting Group focuses on pediatric practice management built for these realities. We help practices optimize revenue cycles and control costs without compromising patient care.

Learn about our approach →

Last week a dermatologist showed us their schedule: patient appointments until 5pm, then three hours of credentialing paperwork and billing reviews. This is what "successful" looks like now?

The administrative creep in dermatology practices is real. Marketing decisions, staff drama, prior auth battles - all stealing time from actual patient care. Don't just accept this as the cost of doing business.

Sullivan Management & Consulting Group provides dermatology practice management consulting that allows dermatologists to reclaim invaluable time. We handle the business operations so you and your team can get back to treating patients instead of wrestling with spreadsheets at 8pm.

See how we're changing dermatology practice management →

Trying to manage cardiology practice operations while seeing patients?

That's like reading an echo during a treadmill test - technically possible, but missing the point.

The reality: Cardiology practices lose significant revenue to billing inefficiencies alone. Add staff turnover, prior auth battles, and marketing gaps, and physicians spend more time on paperwork than procedures.

Sullivan Management & Consulting Group provides cardiology practice solutions that handle the business complexity so you can focus on cardiac care. Our approach has helped practices across the US dramatically reduce AR days and improve patient satisfaction scores.

Let us handle the business. You handle the hearts.

Learn how our cardiology practice solutions can transform your practice →

Every medical office has a folder that might as well be labeled “Denials Pending.” Claims sit there for weeks, sometimes months, while revenue slows and patients keep arriving.

That’s where we come in. At Sullivan Management and Consulting Group, hospital revenue cycle consulting isn’t about piling more work on staff. It’s about pulling those claims out of limbo and moving money back where it belongs.

Stop letting denied claims gather dust. See what billing looks like when the process actually works:

Are you still asking patients, “How does that feel?”

Other clinics are using standardized assessments, functional movement screens, and patient-reported outcome measures. Instincts have their place, but insurers and referral sources respond to data.

Treating without measurement is like driving blindfolded. You might get somewhere, but you can’t prove how or why. Our physical therapy consulting team helps practices put systems in place that turn patient feedback into clear progress reports that payers approve and referral sources respect.

Stop guessing, start proving.

Schedule your free consultation today:

On this day of remembrance, Sullivan Management & Consulting Group honors the memory of those we lost on September 11, 2001, and pays tribute to the heroes who risked everything to help others. 

Tuesday morning and you already have three angry patients because their contacts "expired" overnight, your OCT machine decided to take a vacation mid-scan, and someone scheduled four macular degeneration injections in the time slot you normally reserve for quick refractions.

Your practice coordinator is stress-texting you from the break room asking if physics laws apply differently to ophthalmology scheduling. Our ophthalmology practice solutions create operational systems that work in the real world, not just on paper.

Stop playing operational whack-a-mole every day, visit us online and schedule your free consultation:

Mrs. Johnson brought her grandson in yesterday. They’re same family you've been seeing since she was his age, getting her first glasses. Three generations of trust shouldn't get buried under paperwork and billing headaches.

Your practice holds decades of patient stories, and we believe that matters more than quarterly reports. Our optometry practice management solutions keep the business side running smoothly so those relationships stay front and center where they belong.

Work with people who get why that trust matters:

Your competition down the street just started advertising "same-day knee replacements" and now patients are calling asking why yours take so long. Never mind that they're comparing outpatient partial replacements to complex revision surgeries.

Generic healthcare marketing creates these impossible comparisons. Our orthopedic practice management consultants develop messaging that educates patients about why quality surgical care can't be rushed or reduced to a drive-through experience.

Market your expertise, not your speed:

Your patients trust you with their hearts. Who's protecting your practice?

Right now, insurance companies are rejecting valid claims, your best patients are waiting three weeks for appointments, and collections are hemorrhaging money you've already earned. Meanwhile, you're spending evenings on paperwork instead of staying current on the interventional techniques that could save more lives tomorrow.

You need a system that works: where your practice runs so smoothly that denied claims get overturned in days. Patient flow actually flows.

Want to see what your practice looks like when everything clicks?

Your dermatology practice symptoms: appointment gaps, staff turnover, cash flow hiccups. But what's the actual diagnosis? That "staffing shortage" might actually be a training problem. Those "difficult patients" could signal a broken intake process.

Revenue dips often trace back to underused procedure rooms or poor payer mix strategy.

It’s time to find the root cause. Most practice owners throw money at surface issues like hiring more staff, upgrading equipment, extending hours while the real problems fester underneath.

Wondering if you're missing the real source of your practice headaches?

You didn’t go into urology to manage phone system outages, payer backlogs, or training a new front desk hire during a double-booked clinic. But over time, those things start to dominate the week and the business becomes harder to recognize as your own.

We work with physicians who want that balance back. Not a “reset,” but a rebuild that centers around how you actually work. From accounting to recruitment, credentialing to revenue cycle strategy, we bring the infrastructure without the bureaucracy.

Let’s get you out of survival mode: