Redhead, Four Eyes

Offer alternatives: IE, “Sorry, nobody’s allowed to hang out over there, but we have seats over here you’re welcome to use”. I recommend getting familiar with local parks, public seating, free food programs, outreach, mobile aid, etc., just in case those are needed.

Be polite: IE, “Excuse me, sir”, “I beg your pardon, miss”. This should go without saying but everyone deserves dignity.

Avoid phrasing requests as orders: IE, “Don’t stand in front of that” VS “Excuse me, could you move a bit to the side?”. This works best with an explanation, like, “There’s a sign behind you”, or, “you might get clipped by someone”. This helps communicate that you are asking for a reason, not just throwing your weight around. If you don’t have a reason, rethink whether or not you need to be doing anything.

Avoid directing blame or fault. Don’t say, “The owner says you gotta go” when you could say, “I’m not supposed to let people be here for X period” or “do X thing”. Again, try to have alternatives ready so people can use other resources or do something else instead of just abruptly changing plans.

Come from a place of compassion whenever you can. People are gonna tell you to get rid of the crazy screaming guy. They say that because they’re frightened and don’t know what to do. Your best approach is, “Hello sir”, followed by, “How are you today?”, “how’s it going?”, “are you doing alright?”, etc., depending on what the person is ACTUALLY doing / saying when you get there. You can offer help from there if needed, or leave them alone if they’re not in danger or a risk to anyone.

Remember you’re not a cop. This can mean whatever you need it to mean. For me personally, that means that with incredibly rare exception (like trying to sell to kids, contaminating other’s food or drink) I won’t report you for drugs. If I find you doing drugs on my site I’ll tell you a different place where you can do them instead and ask you to do them there. I have interrupted drug deals to ask the client and the salesman to both kindly move 15 feet to the left, I’m not kidding, I do not care.

Know who you can throw under the bus. Sometimes you gotta enforce rules and be the bad guy and if that’s the fault of some dipshit in a suit 200 miles away, you can say that. Sorry man, I can’t let you park your car on the lawn. I know you’re not hurting anyone and frankly I think lawn culture is stupid but there’s other parking stalls and if my boss sees you I’ll get a write-up for not doing my job. Shit sucks sometimes but if it wasn’t me telling you it’d be the new guy, and between you and me he’s an idiot and he’ll probably just report you to bylaw.

Don’t just act like you’re their friend, genuinely try to be a good friend. If you know that someone is doing something that will only result in a bystander phoning police, don’t let them go down like that. Let them know, “hey man, you seem like you’re having a shit time and I get it, I’ll do what I can, but we gotta have this conversation somewhere else ‘cause we’re freaking out the old ladies.”

Swallow your tongue. You can’t fix the world. People are gonna bitch at you about communists and 5G and gangster rap ruining the neighbourhood, that’s just part of the deal. Nod along, remain neutral, shut down any hate speech, redirect if you can, and keep a limit in mind where you’ll have to shut things down.

Accept that sometimes there are no solutions. Yes, that angry guy who blasts music will be back tomorrow. That homeless woman who asks you to help her find her dog that she hasn’t had in 30 years will ask again, and yes, you’re still going to take a description and promise to keep an eye out. That kid who smokes crack behind the building has been clean for a few weeks and still stops by to say hi, and you hope he’ll get his life together and be happy, but he also might relapse and OD before he hits 25. Sometimes you just have to do the best you can, even if nothing is guaranteed.

Be kind to teenagers. Being a kid is hard, and everyone’s on their ass all the damn time for everything.

Remember that the vast majority of bad people aren’t bad, just unhappy. The guy who keeps showing up drunk and puking on the carpet is unhappy. The lady who bitches about the service every single time and keeps coming back anyway is unhappy. The guy who leaves trash everywhere is probably unhappy. If they were happy, maybe they’d do better, but they’re not, and that’s kinda sad. You don’t have to let them get away with their shit, but they probably aren’t actually a worthless human being either.

It doesn’t matter if 12 is true or not. You need to believe it or you will become a harsh and bitter person. Look for evidence that people are not terrible and invent it if you have to

A couple nights ago, my roommate and I got home and found a strange car in our reserved parking space with its flashers on. I went into the nearest building lobby to ask if anyone owned a blue Thingy parked in space X with the flashers on, and nobody owned up, but a security guard got interested. When I said that yes, it was my reserved parking space I was trying to use, he tried to call a tow truck.

And I said no, I didn't want the Thingy towed. If the driver wasn't playing cards in the lobby of this building (a thing that happens, hence my checking there first), they were probably delivering for Doordash or Amazon, and getting their car towed could ruin their fucking life. They'd be back soon enough, probably before the tow truck could arrive, and literally none of this was worth destroying some poor schmuck. I would park in one of the open spaces on the other side of the complex that nobody liked to use, the security guard wouldn't issue me a citation for doing that instead of parking in my own space, and I'd move my car in an hour because there was no way anyone with their flashers on would be here longer than that. I didn't want white-lady vengeance; I wanted the dude to move his car and nobody to have their night ruined over a parking fuckup.

This speech caused the security guard to fully bluescreen because lots of residents here WOULD demand to have the Thingy towed and probably no one had brought up the whole delivery-driver-can't-afford-impound-fees thing before.

And while he was rebooting, a dude in a vest ran out of another building, said, "Oh, shit, I should move my car," got in the Thingy, and drove off.

With reaction videos, you can experience someone's first time listening to Weird Al Yankovic's "Hardware Store" for the first time.

Cecil art is by @littleulvar

If the Please Do Not Eat That Professional thinks it's inconsequential enough to be funny, then the concerned caller knows it's no big deal. When I was a kid my mom called poison control because I ate not one but several crayons, and their advice was to make sure I didn't stray too far from a toilet for a few hours because suppositories are made of wax, too.

Also several years ago I ate half a sandwich while wondering why the hell it tasted so funny only to realize the Goo Gone I'd been cleaning with was leaking, and did so onto my sandwich. Poison Control now has an online form where you can put in what you ingested/how much/when/etc. and someone basically triages those out, so the kid who just drank a bunch of drain cleaner isn't in line behind the kid who ate a crayon. I got a call like twenty minutes later from a nurse who told me I was fine.

Oh! And if you want to know what the tool looks like, it now gives a "this is not a real case" option to let you test it out, so I became a hypothetical worried patient who accidentally took 1000mg of ibuprofen (max dose should be 800) instead of 1000mg of acetaminophen (which has a max dose of 1000) and ran the entire thing. It took me less than two minutes from this:

To this:

Below this screenshot I was advised to drink some water and that if symptoms developed in the next four hours, I should only be concerned in certain cases (e.g. nausea is normal, heart palpitations are a problem).

So what if it's a serious problem? Suddenly, hypothetical Nina was cleaning xir bathroom sink and got hit with some Drano splashback with xir eyes and mouth open! Here's what the tool suggested. As soon as I selected that I'd gotten Drano in my eyes, this popped up:

So I hypothetically went to rinse my eyes, came back, and indicated it'd also gotten into my mouth and onto my skin. Here was the result:

And finally, hypothetical!Nina made an extremely bad decision, then decided this wasn't how xe wanted things to end after all. So I selected the option that says I'd attempted self-harm, and this popped up. (I didn't get it in the screenshot, but there's a drawing of a sad snail at the top of the screen. I think it's supposed to remind you someone is there, this just isn't the best route to reach them.)

E.g.

Love that you appreciate these, that's super lovely and I appreciate you <3<3<3<3<3