The Pegasus CRM Blog

How Does PegasusCRM Reduce Business Expenses?

Nowadays, being a successful business owner requires attention to detail across many fronts. With day to day tasks that can include managing marketing campaigns, monitoring sales funnels, and maintaining pristine customer service, keeping track of everything can seem impossible. While some executives choose to handle these responsibilities with their teams, the most successful ones rely on Client Relationship Management tools, or “CRM”s, to do the heavy lifting.

For those lacking clarity, a CRM tool is an on-site or cloud-based software that facilitates everyday operations of a business. But CRMs aren’t solely built to handle the responsibilities listed above; they’re equipped with the ability to process large amounts of customer data, run various business analytics, and even manage employee relations. In essence, they streamline every aspect of your business procedures, which can save you tons of money. But how, specifically, does a CRM tool reduce your business’s daily expenditures, and why is PegasusCRM the right choice?

PegasusCRM was built from the ground up with merchant services and POS (Point-of-Sale) Systems at its core.  As a result, the system unifies your organization by consolidating information in one place. It also lowers the cost of merchant acquisition by increasing operational efficiency, and utilizes a dedicated software developing partner to handle coding.

What’s more, there are a myriad of additional features PegasusCRM has that help reduce your costs of business. Check out some of PegasusCRMs most cost-effective features below and decide if this tool is right for you.

1. Consolidate the Sales Procedure

Time always correlates to money when a lead enters the sales cycle. Traditionally, sales representatives had to handle every aspect of tracking, opening and closing a lead on their own. PegasusCRM allows your inside or outside sales team to decrease time moving leads through sales cycle.

2. Eliminate Paper Documents

Paper has long been a frustrating expense for business owners. Luckily, the digital age has given us more sustainable options, and we’re now able to send documentation online. Pegasus’s digital signature, auto merchant agreement and a digital PDF importer tools eliminate the need to print and fax paperwork with clients. Whether you prefer telemarketing or door to door sales strategies, your team can go from lead to boarding within minutes.

Our recent integration with pdfHalo allows users to render any fillable PDF into a digital form that is uploaded to our database. The results are immediate; let your sales team fill in forms they’re comfortable with just like they would a paper form.

3. Store and Retrieve Data Easily

This one kills two birds with one stone; it keeps your team from having to store data on paper sheets and helps them find digital data more quickly. The customizable dashboard and field management tools let you choose what you want to appear on your screen and where, and document manager keeps you from having to search email threads for old attachments. All merchant records, including historical information, residuals, and equipment are organized and tracked within our system.

4. Confirm Meetings/Tasks Quicker

Save time by sending meeting invitations to your employees or clients with just a few clicks. Instead of making countless phone calls and checking planners, you can send times that work for your subject and wait for a response. Executives can also assign tasks to staff members and attach files to all of the above. Instead of sitting around waiting for responses, you can send one message and get back to work.

5. Simplify Reporting

Creating residual reports that ensure team payment is easier than ever. With Pegasus’s Universal Residual Reporting, Integrated Residual Reporting and Residual Adjustment tools, you never have to do this by hand again. You’ve significantly cut down the time required to get your guys paid, and have a more precise tool for measuring exact payout totals. PegasusCRM splits residuals all the way down to the MID. What does this mean? You can split revenue shares however you’d like no matter how many parties are involved in the deal.

6. Reduce Business Friction 

Managing your merchants has never been easier. Now, your merchants can submit and review documents, report problems and communicate with your support team from their computer, rather than wait for a representative to call their place of business.

3 Reasons Why ISOs and Agents Should Use an Industry-Specific CRM Today  

If you use PegasusCRM, you probably already know that our CRM (customer relationship management) system was developed to make organizing sensitive merchant information that much easier.  This is where CRMs excel, in their ability to aggregate data in a way that is simple, affordable, and fast.  It is one of our hallmarks, in fact, at Pegasus CRM.  However, are you aware of another one of our hallmarks?  It’s our ability to develop an industry specific CRM for your company.  

Chances are that in your industry, a general CRM system gets the job done well enough, but we believe that your services would benefit significantly from a CRM that is customized to fit your particular industry.  Here are 3 reasons that we believe that ISOs and agents should use industry-specific CRMs, and more specifically, one developed by Pegasus CRM:

1. Information can be organized more easily.  A customized CRM system will include features that have been built into the program to manage your information more easily.  For example, we work closely with an independent sales office that sells POS (point-of-sale) systems, and for an industry such as the credit card processing industry, which is in constant flux, it is important to have a system that is as adept to this pace of change.  So we are able to work with this partner to develop a system that organizes information more thoroughly, that can be updated on a regular basis.  Also, we will have to also include components that speak to sales and marketing, which are important aspects of an independent sales office.  

2. The learning curve is reduced, and it becomes more a part of your company.  Employees will pick up information more quickly and integrate it into their knowledge base because the industry-specific CRM will include terms you’re already familiar with. We have built dynamic dictionaries for various credit card processors MPA (Merchant Processing Agreements) for First Data North, First Data Omaha, Transfirst, Vantiv/NPC, and Priority Payments. While the technology might be new, the terminology won’t be, so employees will begin with a certain level of familiarity that just can’t exist with a general CRM-system.  Customizing with familiar themes and terminology is a great way to start to use a system that can make the work you do in whatever field that you’re in much simpler.  

3. An industry-specific CRM keeps the goal of business profit at bay.  Customized CRMs begin with the end in mind. Obviously profit is one of the most important components of running a business, but the term merchant acquisition is probably a better because as long as a merchant “processes” with an ISO then the ISO has monthly recurring revenue. In other words, it’s a combination of selling and nurturing new and existing merchants. That’s the point of having one in the first place.  So if we meet you halfway and develop one that speaks to your company’s specific industry needs, we start on the right foot by keeping your business front and center.  We want to have a system that will make making money easier for you, not one where you’ll have to have a learning curve before that can even happen.  

The New Pegasus CRM Responsive Theme—Make the Switch Before July 4th

Did you know that more Google searches are now done on mobile devices than on desktop devices?  Crazy, huh?  Mobile phones aren’t just used for phone calls, posting a photo to Instagram, or hailing an Uber.  They’re also used for Internet searches and getting work done.

It should be no surprise that, as the times have evolved, the PegasusCRM interface has, too.  Desktop devices are no longer the only way to access Internet, and we’ve developed our interface to accommodate smartphones and tablets, too.  

Also, maintaining two versions of the PegasusCRM software is expensive, and we’ve given our current users over a year to switch to the new theme.  Having one theme will allow us to focus our resources on improvements and adding new features to our system.    

While we do understand the comfort that can exist for our previous design, we’ll be officially retiring our current theme on July 4th.  So we want to encourage you to make the switch before then.

First, though, let’s answer a few questions to explain the switch.

1. Why have we decided to change now?

Desktop is no longer the only medium that we use to conduct business—mobile and tablet devices are now other ways to access the Internet, from online payments to web searches to customer relationship management.  It’s important for our company to provide a clean interface for all the ways our clients—and that means you—do business through PegasusCRM.  

2. What does it mean when we say that our new theme is responsive?

Responsive themes adjust their layout relative to screen size and resolution, so a website with a responsive theme can be viewed on different web-enabled devices, including desktop computers, tablets, and smartphones.  To develop our new theme, we’ve updated over 1200 individual web pages using the framework of Bootstrap that combines CSS 3 and HTML 5.

3. What are some of the features of this new design?

Companies using our new responsive theme can:

• Personalize their account to a company’s aesthetic through customized colors, font styles, and font size. • Create many different versions, setting one as a default, and rotating others regularly. • Develop a theme in the corporate portal and transfer it throughout offices to create a uniform company layout.  

4. Why should I switch now?

The transition is more seamless for a company that allows themselves time to personalize the new theme to their company’s needs.  We’ve put in quite a bit of time to improve our current interface so that our clients will stay current with the changing tides of communication, and we’d like you to take the reins and set your interface to go before we make the official switch on July 1st.

We’re here to assist with any questions, and are excited for the new possibilities that this new interface will bring to the businesses of our clients.  

For instructions on how to make the switch, check out our video on YouTube.

Social Media and CRMs

It happens all the time.  A customer makes a nasty comment on Yelp only to destroy the hard-earned reputation of a business.  So what do you do?  In today’s world, CRM—an acronym which stands for customer relationship management—has become social.  

What this means is that a business has the ability to respond to data in real-time and interact with customers.  So like the customer who commented on a company’s service, this same company has the ability to login to an account and respond to the negative feedback however it sees fit.

Here are a few ways in which you can make social CRM, or how you use social media and technology to connect with customers, work for you:

1. A customer or business can create a Facebook fan page.  People who like your brand will become your fan.  You can post business updates or photos, and you have a venue for people to like or share the information.  A fan page will also allow a business to share important information in an informal way that a customer might be more willing to respond to.  

2. Companies can see and respond to comments.  Not all comments will always be positive, so when there is a negative comment, respond promptly.  It will show the outside world that you are able to deal with negativity which is bound to come to the doorstep of any business sooner or later.  It also shows maturity and an ability to hold yourself accountable to an outcome, whether good or bad.  

3. Social CRM allows a business to talk directly to a customer.  If a customer decides to follow your company on Twitter, and then retweets a message, for example, don’t hesitate to click on the heart to show that you like the note.  It’s a simple way to interact with a customer.

Companies can look to social media to have a more informal and authentic relationship with its customers.  It’s a great way to keep people interested in what you have to sell.  For more information on how your company can leverage social media to improve its relationship with its customers, check out this link here.  

CRM tip: Use history to your advantage 

There are many ways CRM software can benefit your business. Here’s one that sometimes gets overlooked: History.

You may ask: what does history have to do with my business, let alone my business software? Turns out, quite a bit. Using the historical data gathered by your CRM can help you level up lead conversion and customer retention.  

Every interaction with a client or lead builds up a professional history that helps establish trust and repertoire to refer back to as the contact moves along the sales funnel.

But, let’s face it, most sales people aren’t talking to just one client per day, and often clients will speak to more than one company representative.

Paper and mental notes just aren’t enough to keep track of it all—and can’t be shared or readily accessed from a central location.  

Here’s how PegasusCRM can help you learn from history to better convert leads and satisfy current clients.

●       Use notes to personalize conversations

PegasusCRM’s note feature is the digital version of a client dossier—or that jumble of post-its on your desk. Simply navigate to a contact’s page to ‘jot down’ anything relevant or view other’s notes before a call. Notes are a great way to remember anything from personal details to the features of your product that are most exciting to a particular contact.

●       Email Integration gives immediate access to records

You don’t have to waste time scrolling through your inbox to find that one email from last month. When your email is integrated with your CRM and you can directly send, receive and store emails on a contact’s profile, referring to your records is quick and painless.

●       View a contact’s timeline to streamline calls  

A contact’s timeline, or historical record, ties all of these features together. It is the master list of interactions: emails, notes, submitted tickets, past calls and more. Think of it like a cheat sheet for every lead or client call. Having this information readily accessible gives you and your team an edge to better serve (and keep!) your clients.

The benefit of CRM software is right there in the name: Customer Relationship Management. When starting a new relationship, or to nurture an existing one, establishing a shared history is the key to future success.

Cloud computing is sometimes misconstrued as a mysterious or nebulous concept.

In reality, “cloud computing” is just an obscure term for storing and accessing programs and data over the internet, rather than using a physical hard drive (a.k.a. local storage).

Smart Data Collective has found that “Nine out of ten organizations use the cloud in one way or another, with data centers, servers, and disaster recovery being the most used cloud services.”

A popular example of cloud computing is Google Drive- including Google Docs, Google Sheets, etc. All of the information and data that you input into your Google Drive is completely hosted on the internet, making it convenient and widely accessible.

Other benefits of cloud computing include the prevention of losing your data in the event of a hardware disaster on a local hard drive. In addition, there is the factor of trust. Most companies believe that hosting their data on a private cloud is more secure than having it in an on premise system. As an added benefit, the most current security measures are built into the cloud software, so users don’t have to worry about updating their security.

Even though there have been leaps and bounds made in improving cloud computing security, there are still some measures you can take to feel more confident that your data is safe.

Hongkiat recently shared these cloud security tips:

o   Backup documents in case of corruption: Even though one of the benefits of keeping your data in the cloud is that you don’t run the risk of a crashed hard drive, it wouldn’t hurt to keep a backup copy of documents on your hard drive or physical storage device. You may also want to copy your data to another cloud storage service.

o   Encryption: Make sure you choose a cloud storage device that offers to encrypt your data and/or encrypt your data before you upload it.

o   Strong passwords: Perhaps one of the easiest security measures you can put into place is creating a strong password. Create a unique password, change it frequently, and don’t use the same one on multiple accounts.

o   Two- Step Verification: For example, on Google drive, it can be set up to require a mobile phone verification code.

o   Online behavior: Don’t save your passwords to your drive, and be sure to log out.

Waffle House has been satisfying 3 a.m. cravings for face-sized waffles, onion-covered hash browns, piping hot cheesy-grits since 1955. As southerners and dedicated waffle-enthusiasts, the PegsusCRM team couldn’t wait to take a trip to the Waffle House museum, housed in the original site of the first-ever WaHo.

Our HQ is just minutes away from the museum, a nonprofit, which has been restored in the image of the original 1955 restaurant. Two knowledgeable marketing reps from Waffle House showed us around the main dining area, kitchen with original fixtures and memorabilia displays. 

Not only did we learn about the history and culture of Waffle House, but we got a chance to ask some of our market research survey questions to our tour guides. Here’s the rundown on how a business famous for its long-running cash-only policy (and delicious breakfast foods) approaches payment processing and built a single diner in the Atlanta suburbs into 2000+  franchises around the Southeast.

Q: How did Waffle House handle payments in 1955?

A: Up until 10 years ago all stores were cash only, so only operated a basic cash register. 

Q: Now that credit cards are accepted, what equipment is used?

A: POS systems have been adopted by many locations, specifically, NCR Silver.

Q: How does Waffle House operate at debt-free or with very little debt?

A: This is mainly due to the choices they have because they are a privately held company and free to manage their business in the way that fits them best. The company has built a reputation for trustworthiness with practices such as paying their vendors within 7 to 10 days.

Q: What’s up next for Waffle House payment processing?

A: Their recent adoption of the NCR Silver it a step towards EMV compliance. They are working on gift cards. Historically, it hasn’t fit into their quick in-and-out business model.

Improving Sales with CRM Metrics

Sales has always been a performance-based position where success is measured by quantifiable means. As business technology improves and expands, the quantifiable metrics used to categorize successful salespeople and determine top performers have also evolved. PegasusCRM, along with most top CRM services, gives managers Real-time analytics reporting for Leads, Clients and Calls, with the option to drill down within each category and create a custom dashboard with the desired level of detail.

 The ability to visualize the success (or lack of) for each salesperson and team makes it easy to see who has the highest performance, but selecting the best metrics to determine why one agent or team is more successful is crucial to optimizing your sales funnel.

 Let Your Data Work For You

The Harvard Business Review explains the role of data in evaluating salespeople as: “to help you make better decisions, and in order to separate signal from noise, you need to know what you are measuring and use the right tools to measure it.”

 Using data tracked via your CRM to improve sales flow starts with selecting what metrics you want to focus on. Standard statistics to track include:

●      Total leads created by an agent or team

●      Number of converted leads by an agent and team

●      Total active leads by an agent or team

●      Top 5 sales and/or account managers

These numbers definitely give a snapshot of the who, but where should you look for the why? One option would be to start with stats like:

●      Ratio of converted leads, converted from Opportunities (cold-contacts)

●      Average time to convert from a lead a to client

●      Average onboarding time

●      Top 10 repeated Inbound/Outbound calls

Comparing the first set of metrics, which provides the surface-level performance of any agent or team, with the second set of metrics, which gives a more granular understanding of how these results are being achieved, is the best way to determine how to review and motivate your sales team.

Taking Market Research on the Road

If you’ve been following PegasusCRM, you know about our upcoming Market Research report focusing on merchants from GA to FL. The report is based around the driving route from PegasusCRM HQ in Decatur, GA to the 2016 SEAA Conference in St. Petersburg, FL. We’re combining two proven methods of market research: Survey and Personal Interview.

Why do Market Research?

What better way to understand the needs and wants of your target market than to actually ask them? There’s a reason Market Research has been a trusted business strategy for almost 100 years--knowing your audience makes selling, planning and marketing more effective.  

J. Walker Smith, American Marketing Association columnist and executive chairman of The Futures Co. commented on the impact of technology trends on the practice of market research: “Digital technologies are driving a shift in the research/marketing paradigm from one of ‘study, act, study’ to ‘act, study, act,’ and research now often has to be conducted on the go.”

PegasusCRM is taking “research on the go” to the next level by conducting telephone interviews with in-person stops at selected merchant locations. Our goal is to combine the traditional concise, question-based approach of the phone survey with the observational, qualitative data of a personal interview to produce the most robust report possible.  

What we’re asking:

On behalf of our clients (ISOs), we are surveying merchants from QSRs, to bike shops, to entertainment venues (warning: link contains mermaids). We want to find out what real merchants think about payment processing industry trends and topics. Questions will cover EMV, NFC and contactless payments like Apple Pay, Point-of-Sale wants and needs, and more!

Not sure about you guys, but we thought the SEAA would be a perfect excuse to squeeze in a little vacation time. We’re heading down to St. Pete from Atlanta a little early, so we can have all weekend to play in the sun before getting down to business. Don’t worry, we’ll report back on the best attractions of St. Pete.

First up on our to do list is to go bike riding on the Pinellas Trail. The trail stretches from Tarpon Springs to St. Petersburg and is nearly 40 miles long! Locals and tourists alike love to ride bikes, walk, run, and roller-blade on this trail all year round.

If you are interested in experiencing the trail for yourself, we would love for you to join us and Pedal with Pegasus! Contact us here or call (404)492- 8184 and we would be happy to share our itinerary (or just chat about what PegasusCRM can do for your business!).

All Aboard! PegasusCRM Express

On the Road to SEAA 2016

Sun. Sand. SEAA. As the 2016 Southeastern Acquirers conference quickly approaches, the PegasusCRM team is getting excited. We’ve got big plans (think: major deals & major fun) for this year’s event in St. Petersburg, FL--and we’re sharing them with you.

Here’s a preview of what’s in store.

Promos

30 Days Free: a special deal for past attendees.

   What you get:

   ●     FULL access to all fantastic features of PegasusCRM including our    Sales Funnel, Residual Adjustment tool and PDF Wizard

   ●     Unlimited users

   ●     Streamlined workflow & a more efficient way to run your business

   ●     Free PegasusCRM training session: remote or in-person at the SEAA    conference

Schedule your demo today!

 PegasusLite: use this version of PegasusCRM for free (deal never expires)!

   What you get:

   ●     Free access- FOREVER!

   ●     Access to the sales funnel (close more deals)

   ●     Email integration

   ●     Document manager including PDFs

Get it free!

Market Research

Road Trip! We’re driving all the way from Decatur, GA  to St. Pete. During the trip, we’re profiling merchants from our hometown and every stop along the way.

On each stop, we’re asking merchants from Atlanta to St. Petersburg to answer questions submitted by ISOs. If you’ve got a question--we’ll get it answered. Submit here.

Best of St. Petersburg Giveaway

Downtime? More like funtime.

Make the most of your time in Florida by entering to win our “Best of St. Pete’s” giveaway, featuring goodies from merchants just steps from the Vinoy Renaissance neighborhood.

From dinner to drinks to bikes, we’ve got you covered.

Did you know that you can access how-to videos, troubleshooting guides and answers to FAQs in the PegasusPro knowledge base? You don't even have to leave your PegasusCRM account. The PegasusPro portal can be accessed by clicking the desktop computer icon on the lefthand toolbar. Scroll down for a visual guide!

Where is PegasusPro?

Videos, User Guides & More!

The resources in PegasusPro can amplify the way you use PegasusCRM. If you don't find the answers you need in the knowledge base, contact our support team via phone:

1-855 332-1608, email: [email protected]  or use our live chat feature located on the lower left corner of your screen.

The Universal Residual Reporting Tool page is one example of our many helpful resources.

Still using the Classic theme?

PegasusPro can be found on the top toolbar, as shown below.

If you would like to switch to the updated theme, go first to the PegasusPro Knowledge Base. Instructions on how to change themes can then be found under Enterprise Management.

CRM systems are supposed to improve productivity and help businesses keep track of key information about customers. Yet, there is no guarantee that a CRM system will gel perfectly with the company that uses it. So we have at PegasusCRM put together a few traits that good CRM systems exhibit. After 15 years of development, we have tweaked PegasusCRM time and time again to ensure that it works alongside the companies of our clients to improve business flow and facilitate increased productivity.

 Below is a list of items that will aid you in determining whether your CRM system is working for you.

1. Your CRM system should be adaptable. It should include customizable features to allow for changes that can occur with customers or within your company or organization. It should include features necessary for the size of your business—whether small, medium, or large—and should be adaptable enough to grow as your business grows.

2.  A good CRM system will improve the sales process. While you most likely won’t close every sale, your CRM system should allow you to store pertinent information about customers to make speaking with them easier. Data stored might include random facts about an individual or points about an individual’s financial record and sales history. Knowing an individual’s sales history will aid in customizing your sales approach. Also, when random facts are used with discretion, a customer will appreciate the extra effort put into cultivating the professional relationship. For example, say a company sends a box of chocolates to a customer during the holiday season from his or her favorite brand because the information was stored in the CRM. What customer wouldn’t respond positively to such a thoughtful gesture? Such a gesture might create a repeat customer and encourage referrals from this one individual alone.

3. CRM systems should be accessible to all necessary parties. If team members or third-parties need access to the system, your company should have a CRM system that is easily accessible.

4.  A strong CRM system focuses on the customer. Your CRM system should make it clear that the customer is king or queen. It should allow for data to be stored to provide an exceptional customer experience. Don’t let customer service be the reason a customer leaves. Let it be the reason your customer stays, and why you continue to get more business. A CRM should facilitate this process by allowing a company to focus more easily on its customers’ needs.

Van was born and raised in Vietnam and has been in the US since 2009. She is currently a senior at Georgia Tech, go Yellow Jackets, studying computer science.

Van likes to watch movies and read in her spare time. Technology is her favorite reading subject, can you imagine that? She is also a great cook and loves sharing her skills with family and friends. She says cooking and serving her family is her way of saying “thank you”.

How exciting. Your company has grown from one customer to many. In fact, you remember when you got your first client and have the check posted on your office wall. Better yet, maybe you do something clever like take photos from the small bungalow where the business first started a la Hewlett Packard.

Your business has seen its ups and downs, but there’s nothing more gratifying than seeing it succeed after so many years.

 Does this sound like you?

Well, even if you don’t have memorabilia from the company’s humble beginnings, it is enough that your company has grown enough to accommodate a growing list of clients with whom you have developed personalized, unique relationships.

While you can remember the specific buying quirks of some customers, as your company grows, it becomes increasingly difficult to recall specifics about everyone. So how can you continue to provide great service at a large scale without shirking on quality?

 The answer is CRM, which stands for Customer Relationship Management.

A CRM system helps a company to consolidate important customer information and store it in one place. It allows a business to maintain and cultivate customer relationships.

A small business might rely solely on Post It notes, Google Docs or an Excel spreadsheet to store important customer information. But as a business grows, it becomes increasingly important to have a way to store large amounts of information in one place while making it accessible to other employees and team members who may work with these customers.

 CRM systems can benefit a company in many ways.

First, a CRM system creates one source for customer information. One note could be on Excel, while another might be on a Post-It note attached to a random document on your desk. The CRM system allows a business owner to place both pieces of information in one location. Not only does it save time (searching for Post-It notes can be time consuming), but it also provides simple access to streamlined information for other team members.

Second, a CRM system helps a company to personalize each customer interaction. You might glean from a note in the CRM system that a repeat customer has a certain buying pattern. So instead of spending time trying to sell items the customer is most likely uninterested in, you can specifically hone in on products a customer already has a history of purchasing.

Third, a CRM system can scale growth. By consolidating information in one place, it frees up time to focus on other aspects of your company. You know important specifics about your clients and can reach it easily in real time. What other aspect of your business could you tend to now that you have the time?

 PegasusCRM is designed to enhance your business productivity. Our CRM systems offer a number of services that will help your small business run like a Fortune 500 company. Our services include but are not limited to universal residual reporting, automated merchant agreements, email integration, and document management.

RetailNOW 2015

Earlier this week members of the Pegasus CRM team attended RSPA’s RetailNOW 2015 at the Gaylord Palms Resort & Convention Center in Orlando, Florida. It was our first time attending this annual tradeshow for the point of sale and retail technology industry.

The Buzz

The most often heard buzzword on the tradeshow floor was definitely EMV. The rapidly approaching liability shift deadline means that many merchants need to update to a smart card POS system. Big players such as HP and Samsung were there showing slick new EMV ready systems. Other retail tech companies like APG Cash Drawer displayed their latest products. This was their 17th time attending this event! Overall there were more than 150 exhibitors at the show including processing companies such as CoCard and industry publications like Business Solutions Magazine.

The People

The Pegasus CRM team agrees that the people are what makes this show great. RetailNOW is definitely “Where The Industry Meets” and was clearly the best way for us to get more acquainted with the POS and retail technology community. We had a wonderful experience and really enjoyed meeting with people face-to-face and starting new relationships.

The Future

The eventual convergence of POS and payment processors is why we decided to attend this year, and we sure are happy we did. From talking with the various people we met, it became clear that our Merchant Services CRM is uniquely positioned to assist with the upcoming paradigm shift. Our many years of experience and commitment to continually improve our service means we are ready what the future brings. In fact, our CRM already has the capability to manage merchant accounts and the POS systems they use.

Success!