Inside Service Design

For those of you who are thinking of using a Game to Prototype, have a look at this link and some of the different ways this can be done. 

This is a great example of a well documented story and a narrative that shows the value that was created. This something that would be done along with a final presentation. 

An example of a service walkthrough. Showing how a service can be explained using scaled down representations and a user journey.

Building a toaster - traditional industrial design product but the principles in this film are the same when thinking about services. It’s a quick snapshot in to how to make a quick and dirty prototype that suspends disbelief and allows the people you are testing with to imagine the real thing and its functions.

This should allow you to see some of the parts of the process you have been through. This video has examples of quick and dirty - role play and artifact making.

Cheers!

This post is part of a series in which Influencers share lessons from their youth. Read all the stories here.I’m lucky. I’ve been at IDEO, a company I love, for over 27 years now, which is almost all of my professional career. Soon after I graduated from the Royal College of Art in 1987, I began working as a junior industrial designer for Bill Moggridge's company, ID Two—one of the three firms that would come together to form IDEO—and never left.I found my tribe early. But not everyone’s career path is so arrow straight. Looking back, there are a few things...

3. Pocket - great for things you want to remember to read or look at.

This is a sketchnote of my boss Steve Baty doing a talk at UX Lisbon last year. Check out more awesome sketch notes from the conference here.

Some more examples.

Sketcho Frenzy has some excellent videos for visual notes. This one has some basics and you can follow the link to watch her other videos on type, mind-mapping, pie charts and venn diagrams.

For those of you that were interested, this is the company I work for.

A little full of content but it covers the basics.

A great little video explaining Service Design from the book This is Service Design Thinking.