As some of you know, I collect ball jointed dolls (BJD). As some of you also know, I have a Mads Mikkelsen head that for the longest time I’ve been wanting a hugh to pair him up with.

So, last year (2015) I found out someone was making a Hugh head, so I promptly contacted that person to find out details and if they were selling them at all. 

I’ll paste our convos here:

Just to clarify for those that don’t use twitter, I’m the one with the blue messages. I started the convo on october 6 and they responded fairly quickly at first.

The website they mention is a tumblr, this one: http://illuminateddoll.tumblr.com/

At that point, the website would open without the need to be logged in on tumblr. As of today, you have to be logged in to see, and it opens as a side view on your dashboard.

I blocked out my e-mail for very obvious reasons. As seen above, it would be 2 months before I received ANY notice at all, when I finally asked how were the heads coming along. They replied that the Hugh head was done and ready to cast, so I thought I’d be receiving good news soon. Note that at this point they had not given me a price on the heads yet.

After I finally press them for a price (so I can save up) they quote me $200, then all communication ceases again until I ask again about the heads, on january 1st.

As you can see, I sent various messages at various times, and none of them got a reply. Not replying the first message is understandable, might have been internet problems, real life business, etc. But ignoring a customer for 6 months straight? It’s just plain RUDE.

I sent one last message today, just to check if they really were ignoring me, and I was swiftly blocked. Wow.

No, seriously.

How beautifully professional of them.

At this point I no longer want to EVER do business with this person again. I strongly suggest all of you to AVOID AT ALL COSTS. Imagine if I had ended up giving them money, then what? They would disappear and I’d never see the head. 

So yeah. Save yourselves a headache and some future troubles and don’t do business with this person. Unless of course you don’t really care about your money, at which point I’d say go ahead.

TL; DR: Avoid Altessse / Illuminated Doll at all costs if you’re a BJD collector.

The thing is, I do not think you have to do something for me. “ People who don’t get the message when I say no.”? I gave you my e-mail for this purpose, I think all interested people did. And I did not receive any e-mail saying you backed off from the project, or saying you were unable to cast or whatever. I did not see any of your posts because even though I followed you, I just assumed I would be notified when/if there were any updates, and when they did not come for MONTHS I decided to ask you directly if there were any news on the heads.

I would understand where you’re coming from by saying I’m “exactly like this” if I knew you had closed shop and would no longer cast things, but I reiterate, I DID NOT. I. DID. NOT. I know it’s tiring to have to repeat itself, but as someone who deals with customers on a daily basis, politeness is the key. So yeah I guess I apologize for having a life and not seeing your posts and and asking if the heads would ever be made? I guess I apologize if you think I’m entitled even though I was misinformed?

This could be all have been avoided had you simply given me a damn “no”. But apparently, even though I knew nothing about your decision to not cast the heads, I’m still entitled. 

As some of you know, I collect ball jointed dolls (BJD). As some of you also know, I have a Mads Mikkelsen head that for the longest time I’ve been wanting a hugh to pair him up with.

So, last year (2015) I found out someone was making a Hugh head, so I promptly contacted that person to find out details and if they were selling them at all. 

I’ll paste our convos here:

Just to clarify for those that don’t use twitter, I’m the one with the blue messages. I started the convo on october 6 and they responded fairly quickly at first.

The website they mention is a tumblr, this one: http://illuminateddoll.tumblr.com/

At that point, the website would open without the need to be logged in on tumblr. As of today, you have to be logged in to see, and it opens as a side view on your dashboard.

I blocked out my e-mail for very obvious reasons. As seen above, it would be 2 months before I received ANY notice at all, when I finally asked how were the heads coming along. They replied that the Hugh head was done and ready to cast, so I thought I’d be receiving good news soon. Note that at this point they had not given me a price on the heads yet.

After I finally press them for a price (so I can save up) they quote me $200, then all communication ceases again until I ask again about the heads, on january 1st.

As you can see, I sent various messages at various times, and none of them got a reply. Not replying the first message is understandable, might have been internet problems, real life business, etc. But ignoring a customer for 6 months straight? It’s just plain RUDE.

I sent one last message today, just to check if they really were ignoring me, and I was swiftly blocked. Wow.

No, seriously.

How beautifully professional of them.

At this point I no longer want to EVER do business with this person again. I strongly suggest all of you to AVOID AT ALL COSTS. Imagine if I had ended up giving them money, then what? They would disappear and I’d never see the head. 

So yeah. Save yourselves a headache and some future troubles and don’t do business with this person. Unless of course you don’t really care about your money, at which point I’d say go ahead.

TL; DR: Avoid Altessse / Illuminated Doll at all costs if you’re a BJD collector.