Front Desk Lady

Working Together, It Just Makes Sense!

AADOM Ambassadors, Working Smarter by Association

Last year at the 9th annual American Association of Dental Office Managers (AADOM) conference, I had the opportunity to sit in on the first ever ambassador training program for AADOM. It was a chance to learn more about how we could share what everyone in attendance already knew – that there is, at last, a place for dental office managers to feel…

No April Fooling for Lisa Marie’s Front Desk Lady’s 100th Post!

It’s finally April! The sun is shining a little bit brighter, the birds are singing, and the flowers are blooming! April is a time for new beginnings. As a part of that new beginning, I am thrilled to announce the merging of my two blogs.  As most of you know, for the past eight months I have consistently posted two separate blogs.…

If It’s Worth Doing, It’s Worth Doing Right

I am not the world’s greatest at folding towels, and we won’t even mention my sheet folding abilities. This weekend I was catching up on the laundry and folding the mountain of towels that had built up over the week, and a thought occurred to me as I looked at my haphazardly folded pile of towels.  If it’s worth doing, it’s worth doing right.  So I went back and refolded all the towels until…

Adapt, Adjust & Move On!

This past week I went to Toledo, Ohio to speak at the Toledo Dental Society Spring Clinic. I had been informed that both of my classes were filled to capacity, exciting stuff.  Arriving in Toledo Tuesday evening, the first thing that hit me was the crisp, cold temperature.  I was slightly prepared for this, having been watching the temperatures before my trip. Wednesday morning arrived and…

Excellent, Outstanding, Phenomenal Customer Service

Excellent, outstanding, phenomenal customer service is the goal of every front office team member, right?  What’s that? Sometimes your goal is just to survive the day?!  Say it isn’t so!  How can we reach new patients and keep existing patients if we’re not always striving for excellent, outstanding and phenomenally great customer service?!

I get it, I promise I understand that sometimes it’s…

Keep It Updated

How often do you update your software?  Are you updating your computer regularly? Find out why this is such an important part of what we do in the month’s video blog.

Thanks for watching and be sure to keep checking back for changes coming to the Front Desk Lady’s blog!

Click FLAME to learn about the Front Desk Lady’s new training…

What to Do When You Can’t Do Anything

Freshly fallen snow makes for beautiful pictures.  Just look around on Facebook and Instagram, and you’ll see lots of pictures showing snowed over landscapes and tree limbs heavy with the weight of their burden.  When in moderation, snow is a pleasant if yet cold distraction from the daily grind of everyday rituals.  After all, who doesn’t like an occasional snow day?  However, when the snow…

Thank You

For the Love of Our Children

February is the month of Love!  On February 14th,  we celebrate Valentine’s Day with candy and…

[youtube=http://www.youtube.com/watch?v=tnHX43CYuLM&w=530&h=329]

Last week’s cold weather made a huge impact in South Mississippi.  We had a slushy, wintry mix of sleet all day Tuesday that made for treacherous conditions in our area and for many areas in…