it's too early in the day for wine, but my glass needs filling
the whole purpose of this blog has been to vent about the stupidity of life. I feel like that's been a smashing success, but it's also like a double edged sword. Vomiting all of my negativity onto the internet has honestly made me realize just how exhausted I am. I sit down to think about all that's happened, and instead of it being therapeutic I realize just how much I don't have the mental fortitude for.
In today's episode of donewithitdani...
I need to wash my hands of being the one responsible for our in-home specialists at work. First of all, I'm not management. Second, the specialists are paid more than I am. Third, and this is going to be the hardest for me to swallow; we are not a family at work. I would never have met any of who I work with organically. Which is not to say that I don't like my coworkers. I have come to care for them, genuinely, but more to say that I'm paid to be around them 8+ hours a day.
I guess I'm just tired of being the only one that will listen to our specialists. When they're overloaded, I'm the first to hear it. When they have issues, I'm the first to pick up the phone. When something goes wrong at a client's home, I'm the first one to get an ear full from an irate person.
Last week they backed the truck into a client's vehicle. It was very cathartic for me to step back and let the manager on duty handle the situation. All I had to do was repeat information from one person to another, and it's the first time in a while I felt relaxed at work.
Of course the next day made up for it. Both them and I were pretty livid all day long. But a little backstory needs told first: We have a client that has come to us numerous times for various products. It's one of those "I've lost count" situations. Well, she had a delivery scheduled a couple weeks ago that went very wrong. Our specialists damaged her property trying to install something, and the general manager promised that it would be him and another manager doing the delivery next time. It was then scheduled for this past Saturday. I'd asked about it on Friday, because I KNEW our specialists were never supposed to go to that client's house after everything. He waved me off, saying the product would fit and it would be easy, all they had to do was leave it in the box. Against my better judgement, I walked away shaking my head and left it be.
Come time for delivery, and I get a phone call from a very frustrated specialist telling me that he's stuck. "What do you mean you're stuck, stuck how?" I asked, and got the response of the product being wedged in their stairwell with him behind it and no room for movement. We eventually came to the conclusion that the item needed cut out of the box, though the client specified it NEEDED to stay in the box so neither product nor property were damaged this time. Cue my sales manager talking to the client's husband, letting him know that if they're stuck, there's no way it could stay in the box for delivery. It needed cut out. He was very blunt about it, and then the line went dead so he hung up. I got an angry text message from the specialist saying he was beyond angry and embarrassed about the situation. Then I got an angry phone call from the client saying she didn't appreciate how her husband was spoken to, how she was lied to, and that her property had been damaged AGAIN. She sent pictures to our email, and said she was going to call and talk to my sale's manager and give him an ear full as well. Which she was calm when she spoke to me, and it sounded like she was also calm when she spoke to my sales manager.
Problem is, it shouldn't have happened in the first place and those of us angry about it knew that.
When I go back in tomorrow, I need to sit down with the general manager and tell him that I can't be the one to deal with any of this anymore. I already feel burnt out from the job. I take on too many of the worries that aren't mine to begin with, and I can't be doing that anymore. It's how I save my sanity. It's how I keep from giving my two weeks without anywhere else to go.
Other than that, I am genuinely tired of clients who think they're better than I am. I had one on Wednesday tell me that her bill was paid until June, so she didn't understand why we were trying to auto draft her payment. She didn't like the explanation that it was set up like that, and got combative with me, calling me rude for offering to turn it off. Apparently we are not a big girl bill, and she pays her "adult bills" (her exact words) and none of them try to take their payment before they're due. Sorry to tell you, lady, but your recurring payment was set up BY YOU when you ordered the product. We have no control over it. Like a dog with a bone, she kept trying to explain how "adult bills" work, and I was hung up on mid-sentence. "I don't contest what you're telling me--" the second half of the sentence is "I'm trying to offer you a solution to the problem, and turning off your auto pay is that solution."
Can we normalize calling people what they are? I don't care if I'm at work anymore, if you're being an asshole I'm going to tell you.