A reminder to my self and all of you: you can, and should make customer complaints on behalf of staff.
Like last week, I had to mail a package and my local USPS was absolutely SWEALTERING. And the staff only had a few fans, some of which they were using faced towards customers, to try and keep us cool.
While doing my transaction, I was chatting with the worker about how crazy this was and how I hoped she had her own fan too, because I could only see the customer-benefit ones. She said yes, but I also asked if there was anyone I could complain to on her behalf and she immediately said yes again and to please do it! She wrote a more direct customer service number on my receipt which I was able to call Friday.
To be clear, I was kind and polite; I stressed how good the workers at this office were and how efficient always: "It's my local post office," but also how unbearable the heat was and how I couldn't imagine MY poor local staff having to suffer in that heat all day. I don't know yet if it will have an immediate effect for the workers, I hope it will though.
It's a move I haven't pulled much recently, but it was a good reminder for me that I can. I can put on my best assertive-Karen-for-good voice and bitch at companies and corporations to take care of their staff because why would I keep going to them if they don't? I know Post office is a little different, but all the more reason for me to take a vested interest as I pay for them with my taxes! Use my money to get those hard-working folks some goddamn aircon!
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