Aggressive and Competitive versus Assertive and Collaborative
Note: not everything is written verbatim.
So today I learned the difference between aggressive and competitive confrontation versus assertive and collaborative confrontation.
I was walking down the street with @freshfromtheowen when I snapped at him regarding some trivial matter I felt strongly about.
That’s when he said it, “I wish you were more constructive than confrontational.”
I was struck by that statement. I was thinking, “Well, how does a constructive confrontation happen? Aren’t all confrontations like that? When people feel strongly about something, isn’t it the natural course to be emotional about it?”
The next question I asked then was, “Well, how will I express my feeling without the feeling? The emotional impact is what signals to the other person that it’s important, right?”
Right and wrong. It’s true that emotional impact is one way to signal the significance of the issue, but it’s not the only way. And it’s certainly not the most efficient way either.
After a lengthy and earnest conversation about our conflict and how it panned out, I said, “Well... I understand it. I’ll be honest, don’t expect me to hide issues that bother me. I won’t suppress the issue, but I’ll express it in a more constructive way. Maybe next time I’ll just say, ‘we need to talk..’ instead of suddenly getting mad. That way, we could be prepared.”
He agreed, noting that, “I don’t mind talking about these issues. But I do mind the tone.” While changing the tone doesn’t make the issue less painful, it does make a difference in the quality of the relationship. I don’t try to “win” or “demand for an apology.” I don’t demean his dignity. We just talk about emotions, learn from it, and then move on from it. Certainly it takes a fair amount of reflection and perspective shifting. But in the end, we know the relationship is growing and becoming better.
Naturally, being the geek that I am, I looked it up on google and got this resource to further support my new learning today: http://oregonstate.edu/instruct/comm440-540/confront.htm
So today marks the day I learned how to differentiate between aggressive and competitive versus assertive and collaborative. I’ve got the knowledge. It’s now time to transfer that into a skill. This might take a while! But I’ll keep trying!