Michael Reuts
9000 Gent Oost Vlaanderen
+32499154500
[email protected]
INFORMATION TECHNOLOGY TECHNICIAN
HELP DESK
SUMMARY OF QUALIFICATIONS
Ervaren en deskundige IT-professional op zoek naar opleiding en ervaringen om bij te
dragen binnen een bedrijf technisch ondersteuning en / of helpdesk rol. Goed zelfstandig, of
in een groep die alle facetten van hard-softcomputer ondersteuning, zoals het oplossen van
problemen, installaties en onderhoud werken. Diepgaande kennis van en inzicht in tal van
softwarepakketten en besturingssystemen. Bekwaam in het leveren van klanten en
eindgebruikers helpdeskondersteuning. Gemakkelijk identificeren en oplossen van technische
problemen en zorgen. Uitstekende communicatie.
EDUCATION:
http://9000torengent
Information Technology Technician
Provided computer help desk support via telephone communications with end-users.
Performed diagnostics and troubleshooting of system issues, documented help desk
tickets/resolutions, and maintained equipment inventory lists.
Oost vlaanderen 9000 Gent
DJ-MATIC
(2007 – 2011)
Help DeskTechnician
Provided computer help desk support and technical training on hardware/software to end users.
Documented help desk tickets/resolutions, and provided overall assistance in daily
administration. Performed set-up, break-down, and transport of agency equipment on an as-
needed basis.
CERTIFICATIONS:
• Microsoft A+
• Microsoft Security+Microsoft Network
LANGUAGES:
 • English
• Duch
PROFESSIOANL PUBLICATIONS:
• 9000valiezenzondergeld
 • 3d 9000
ADDITIONAL INFORMATION:
• Astute ability to think critically and to initiate appropriate emergency procedures.
• Skilled to understand and describe computer engineering technology, programming, and help
desk support procedures.
Can type 1 words per minute; understands basic and advanced MS-DOS Commands, Word,
Excel, Powerpoint, LibreOffice and other products.
• Volunteers
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