âď¸A project dedicated to Catra and Adora, and their complex relationship with one another.âď¸PROJECT COMPLETED & STORE CLOSED! .:Nav Links:. STORE | Schedule | FAQ | Contact Us
Hello everyone, apologies for the silence from us for a while! After much wait, we have officially donated all our remaining funds đ We raised a total of $6,059.99 USD in funds from this project and we couldn't be more grateful. See below, for more information!
First of all, thank you for your patience; due to various circumstances it took longer than anticipated to finally donate all our remaining funds. But we can finally share with you the donation information and receipts that the project raised!
Starting with the Joyful Heart Foundation, we raised a total of $5,849.99 USD
The first donation amount was done through our Head Mod in Canada, who had the majority of the funds. Due to tax reasons the money was donated in Canadian dollars, and at the time of the donation the currency conversion was $4,524.41 USD. As you can see above, that came to $5,061.23 CAD. The next portion of the money was donated by our Finance Mod who received partial funds after we sent the remaining US parcels to her for shipping. She donated the following in USD;
Finally, we raised $210 USD for the Center for Black Equity through the limited edition Catradora Charms we had remaining.
As it has been since the interest check for this project, the entire Mod Team PROMISES: A Catradora Zine, are forever thankful for not only the support, patience, and understanding of our customers but also to our contributors. Whom, without them, this project would be nothing without them.
-Mod Team
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We are working on refunds and sending out remaining orders! After all orders are shipped and customers are refunded, we are on track to donate all our remaining funds! Stay tuned!
Today at 12pm PST is the last time to reply to the email that was sent out 2 weeks ago. Please connect with us on socials or email us if you are worried that includes you, and if you didn't get the email.
if we are wanting to supplement merch for the cost of the zine is the option for a Catra charm or prints available?
Hi anon,
Our store front is still âopenâ for customers who ordered to look at what merch isnât out of stock. At this moment, the only charms we have left are the shera charm, a catradora charm, and the limited edition catradora charm. As for prints weâre out of stock now.Â
Sorry for being a bother, but was there supposed to be an email going out this morning? I ask because if there was I never got it.
Hello,
Yes there was. Do you mind connecting with us off anon either by another ask or by email so we can check to see your order # and reason for not receiving the email if you were apart of those 17 customers.
-Mod Fonda
Anya is live and ready to show you everything. Watch her strip, dance, and perform exclusive shows just for you. Interact in real-time and make your fantasies come true.
â Live Streamingâ Interactive Chatâ Private Showsâ HD Quality
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To all the 17 remaining customers who ordered from our sales round, an important and time sensitive email will be sent out tomorrow, 8am PST. Please check your inboxes!!
Hi! do you know when the people who ordered a Zine are getting refunded for it? Also, if we ordered a moonstone bundle will we still get the $10 worth of surprise merch that came with it since we are no longer getting the Zine? Thank you!
Hi Anon,
At the moment the team and I are working on sorting through zines and bundles where customers either provided us with wrong shipping information, or customs had a problem and sent back the packages to us etc. to figure out which customers âghostedâ us (as we have been continuously trying to connect with both left over sale customers and pre-order customers) for a âlast claimâ if you will to have their package sent/refunded.
Once that is figured out, we believe that we will have unclaimed zines that we can use to ship to the remaining 17 customers who have ordered a bundle or merch items and a physical copy. So far, we have 6 for sure unclaimed zines, and depending how this next week goes with replies, we may have more after our Last Claim date.Â
Basically, to answer your question with that information in mind, we have a list of all the customers who requested a refund, and weâre waiting to see how many zines we can collect by the end of this week to send out a customer email to those 17 customers to inform everyone who we could procure a copy for and who will be receiving a refund. If you are a customer who will be getting refunded, you will be getting all your merch sent to you after the refund for the zine was accepted.
-Mod Fonda
Hi! Iâm the anon who was asking about updates on the zines. Sorry I wasnât specific before but the question was for the missing zines that havenât been received yet. Thank you again!
Hi anon!
Thank you for the clarification. Sadly, we have still not progressed any further in regards to our last update with the missing zines. Even more so, we seem to be in a snag because of the holidays causing further delays, missing packages, etc. And both Chit Chats and UPS International claim it wasnt them who dropped the ball.
On the plus side, we did receive approval for our shipping claim so we will get refunded regardless. And that refund money can do towards refunds for those orders waiting on the missing zines for their packages.
-Mod Fonda
Hi! I was wondering if there were any updates on the leftover zines? Thank you!
Hi Anon,
Can you be more specifics for the updates? Just so I can help narrow down a better answer for you; are you wanting to know about packages that are being shipped without the zines as per the form, or are you wanting to know about the status with us trying to find/receive the missing box of zines?
Thank you!
-Mod Fonda
I only purchased an enamel pin and a grab bag all the way back in August so I was wondering if the final shipments that haven't arrived yet is causing a delay with my package or if mine was forgotten.
Hello anon,
Could you send us an email at [email protected] with your Order # included in the subject title? That way we can look up your order and see if it was already shipped out and whether the tracking information wasnt sent, or find out why it hasnât been shipped. Because since you are not waiting on a zine, the merch only orders should be going out weekly.
-Mod Fonda
Anya is live and ready to show you everything. Watch her strip, dance, and perform exclusive shows just for you. Interact in real-time and make your fantasies come true.
â Live Streamingâ Interactive Chatâ Private Showsâ HD Quality
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Hi! I got the email referring to the zines and their status (sorry itâs been so hard for you guys). I tried clicking on the google form but it said it was closed. I was just wondering if it hadnât been opened yet or if I missed the deadline? Thank you sm!
Hi Anon,
The form should have opened at the exact same time as the email (we scheduled it), I went and manually adjusted it, so it should be accepting responses again!
Thank you for notifying me,
-Mod Fonda
As many of you know from our last update and announcement in regards to transferring our remaining merch and pre-order bundles to our Finance Mod in the US from our Head Mod in Canada, we had an issue with our last box arriving (you can read that past pose here: https://catradorazine.tumblr.com/post/626192928522600448/usps-disclosure ). Though it took much longer than we would like, we are at a place that we feel we can provide an update on that matter.
At this moment, the box filled with 30+ of the zines we need to finish packaging orders that bought a physical copy, is still âmissingâ. We (Head Mod, Finance Mod, and our Formatting Mod) are currently dealing with the situation; back in September we filled out 3 claims with USPS, and then we filled out a claim with U-PIC Claims & Insurance. We have also, as of last week, found out that the issue may not be with USPS but with Chit-Chats as they provided us with the wrong tracking information, and according to a very helpful person at USPS, the scan that indicates that the package "arrived" or is "pending acceptance" at the facility is all automated and it's not an actual entry scan. So, unfortunately, we're kind of back to square one with figuring out where the package is. But, we believe this basically confirms that there's almost no way Chit Chats actually dropped this last package at its warehouse destination. We think it's highly likely that somewhere along the way, the box was left at a previous stop and wasnât scanned properly.Â
Our Head Mod is working on getting the issue resolved with Chit Chats, but it's taking longer to get the claim resolved than we ever anticipated. For that reason, we want to provide all the customers who placed an order that includes a physical copy of the zine two solutions going forward.
If you do not want to wait (we don't blame you), we refund you the amount for the physical copy of the zine, and send you the rest of the items in your order.
If you CHOOSE to wait, we will refund you $10 USD for your order as you wait for a physical copy of the zine.Â
In order to help us with this, we have a Google Forms that you can fill out here (https://forms.gle/8mqcyYLDnrpW8m2N9 ) that will ask you for your information so we can match it with our customer order information in Ecwid so we know which customers want what option. After about a month (as we want everyone to have enough time to fill out the form) we will close the Google Form.
Depending on the option you choose, we will email you about the refund amounts back into your account.
All other orders that purchased merchandise items are still being shipped out weekly, please only fill out the form if you ordered a PHYSICAL copy of the zine with your purchase.
As always, we appreciate the patience and understanding we have received. We know no one likes to be left in the dark, and we wish we had more information sooner so we could have made this announcement earlier, but we were also in the dark as we waited. So thank you so much for the patience.
If you have any questions please send us an email at [email protected]
hi I hope you guys are doing well! I was wondering if their was any updates on shipping? thank you!
Hi anon!
Not at the moment, weâre still awaiting for U-PIC Shipping Insurance to get back to us on our claim with USPS International so we can just get the box filled with zines delivered to our shipping mod so 30+ packages that need the zines can get shipped.
We will do an update when we have news but at this moment, we are waiting and sitting in the dark.
Did you ship orders from the leftover sale? If you did, should I have gotten a shipping confirmation? If not, when will you begin shipping?
Hello,
Not all orders for leftover sales have been shipped, as stated in this post, there will be orders waiting on this last box which sadly, is still stuck and weâre working on getting it out of the USPS warehouse because its.... just sitting there.Â
So if your order is within the # of bundles/packages that are waiting on a physical zine, you would not have received a shipping confirmation via ECWIDâs email services.
All orders receive both a âProcessingâ meaning the order is being packaged and shipping addresses are being double checked and a âShippedâ email update with a tracking number included. So if you havenât received an ECWID email with either of those updates, your order hasnât been shipped.Â
If you want to check and see, just type in ECWID or PROMISES into your emails search engine and if it got sent to your spam folder it will find it for you.
If you have any other questions, please email us!
-Mod Fonda
Anya is live and ready to show you everything. Watch her strip, dance, and perform exclusive shows just for you. Interact in real-time and make your fantasies come true.
â Live Streamingâ Interactive Chatâ Private Showsâ HD Quality
Anya is LIVE right now
FREE
Free to watch ⢠No registration required ⢠HD streaming
Hey you guys! I was just wondering of there were any further updates about those last few international pre-orders? Thank you so much!
Hi anon,
We did sent out an update both via email and through our socials on July 20th. If you didnât receive the e-mail, we did make an announcement post about it 3 weeks ago, informing the last few pre-order customers to check their emails and spam folders.
-Mod Fonda
Do store purchases (such as the moonstone bundle) still include stretch goals earned during the preorder period?
Hello anon,
No they do not as that was a bonus for pre-orders. However, the Moonstone bundle itself is going to provide customers $10 worth of surprise merch that can include the stretch goal items.
We have a section to add on individual merch that has the stretch goal items listed.
Promises: A Catradora Fanzine @catradorazine - Tumblr Blog | Tumlook