Promises: A Catradora Fanzine

We are working on refunds and sending out remaining orders! After all orders are shipped and customers are refunded, we are on track to donate all our remaining funds! Stay tuned!

Today at 12pm PST is the last time to reply to the email that was sent out 2 weeks ago. Please connect with us on socials or email us if you are worried that includes you, and if you didn't get the email.

-Mod Fonda

Hello, Yes there was. Do you mind connecting with us off anon either by another ask or by email so we can check to see your order # and reason for not receiving the email if you were apart of those 17 customers. -Mod Fonda

To all the 17 remaining customers who ordered from our sales round, an important and time sensitive email will be sent out tomorrow, 8am PST. Please check your inboxes!!

Hi Anon, At the moment the team and I are working on sorting through zines and bundles where customers either provided us with wrong shipping information, or customs had a problem and sent back the packages to us etc. to figure out which customers “ghosted” us (as we have been continuously trying to connect with both left over sale customers and pre-order customers) for a “last claim” if you will to have their package sent/refunded. Once that is figured out, we believe that we will have unclaimed zines that we can use to ship to the remaining 17 customers who have ordered a bundle or merch items and a physical copy.  So far, we have 6 for sure unclaimed zines, and depending how this next week goes with replies, we may have more after our Last Claim date.  Basically, to answer your question with that information in mind, we have a list of all the customers who requested a refund, and we’re waiting to see how many zines we can collect by the end of this week to send out a customer email to those 17 customers to inform everyone who we could procure a copy for and who will be receiving a refund. If you are a customer who will be getting refunded, you will be getting all your merch sent to you after the refund for the zine was accepted. -Mod Fonda

Hi anon! Thank you for the clarification. Sadly, we have still not progressed any further in regards to our last update with the missing zines. Even more so, we seem to be in a snag because of the holidays causing further delays, missing packages, etc. And both Chit Chats and UPS International claim it wasnt them who dropped the ball. On the plus side, we did receive approval for our shipping claim so we will get refunded regardless. And that refund money can do towards refunds for those orders waiting on the missing zines for their packages. -Mod Fonda

Hi Anon, Can you be more specifics for the updates? Just so I can help narrow down a better answer for you; are you wanting to know about packages that are being shipped without the zines as per the form, or are you wanting to know about the status with us trying to find/receive the missing box of zines? Thank you! -Mod Fonda

Hello anon, Could you send us an email at [email protected] with your Order # included in the subject title? That way we can look up your order and see if it was already shipped out and whether the tracking information wasnt sent, or find out why it hasn’t been shipped. Because since you are not waiting on a zine, the merch only orders should be going out weekly. -Mod Fonda

Hi Anon, The form should have opened at the exact same time as the email (we scheduled it), I went and manually adjusted it, so it should be accepting responses again! Thank you for notifying me, -Mod Fonda

-Mod Fonda

-Mod Fonda

All orders receive both a “Processing” meaning the order is being packaged and shipping addresses are being double checked and a “Shipped” email update with a tracking number included. So if you haven’t received an ECWID email with either of those updates, your order hasn’t been shipped.  If you want to check and see, just type in ECWID or PROMISES into your emails search engine and if it got sent to your spam folder it will find it for you. If you have any other questions, please email us! -Mod Fonda

Hi anon, We did sent out an update both via email and through our socials on July 20th. If you didn’t receive the e-mail, we did make an announcement post about it 3 weeks ago, informing the last few pre-order customers to check their emails and spam folders. -Mod Fonda

Hello anon, No they do not as that was a bonus for pre-orders. However, the Moonstone bundle itself is going to provide customers $10 worth of surprise merch that can include the stretch goal items. We have a section to add on individual merch that has the stretch goal items listed.