Brennen Thaney

Before Co-Creation 3, Professor Baker wanted us to take a look at all the areas for improvements within the GRSP. He wanted us to think of some blue sky ideas for each bucket and separate them into high and low price level options. This allowed for us to offer lots of options for the GRSP folks to vote on and help us make decisions. 

On Wednesday, the 29th of October, Brian Gillespie came to visit us in class and give a talk later that day. It was incredible to hear his perspective of what working in the industry looks like. We learn all of these tools in the Service Department and always have to use them. The biggest thing I gained from Brian was how many various ways you can use the same processes but map them in whichever way we see fit. He showed us some incredible examples of how they tailored service mapping skills to fit the project or particular company. Furthermore, it was great to get his feedback and present our work to him in class. 

On Thursday, we went to the GRSP office to meet with Barbara to hear her unfiltered perspective of the organization. It was really cool to hear an off the cuff response to all of our misconceptions of the organization and it’s processes. It was very interesting to about the confusion of what jobs authoritative figures actually perform. I am excited to have the formal co-creative session this week. Hopefully we can soon identify our true goal with this project.

Social innovation research proved to be much more fun than I had predicted, thanks to Mr. Beck. We found two organizations locally that would benefit from a service design class assignment, covenant care and the reed house. We also found a great link between social innovation and design thinking.

Mini Bananas keep our brains powered

Fishboneeeeee

Getting closer to the end of the research stage we worked on some strategic questions. Strategic questioning helped us INSPIRE without implementing change.

In studying headphones and printers, we have been able to settle on four very different personas to full represent Best Buy's "everyone" target market.