As one of our valued customers, I wanted to take a moment to reach out to you on behalf of the entire Ascot Chang family.
First and foremost, I would like to reassure you that our utmost priority has always been to ensure a healthy and safe shopping environment for all our customers and staff, at all times. Our hygiene protocols have been reviewed and adapted to the current situation.
Due to the current COVID-19 situation, from March 19th onwards, we will be closing our USA stores temporarily until further notice. As we join the social distancing effort to curb the spread of this virus, we are optimistic that our collective efforts will ensure a healthy, confident future together
During this time, for urgent enquiries, please contact us at either:
Our associates will be on standby for any customer service needs and can make flexible arrangements accordingly.
For anyone who would like to see fabric swatches while at home, please let us know your preferences via email, and we will arrange a selection for you.
In addition, while buying clothes will certainly be the last thing on your mind right now, for your convenience, we would like to offer free shipping on all orders from today till May 31st, 2020.
In regards to our homebase of Hong Kong, we have slowed the initial outbreak after approximately 6 weeks of moderate social distancing. Since February, our Hong Kong workshop has implemented diligent and frequent sanitary measures to ensure a healthy and safe environment for our customers and associates. Click here to find out more about our Hong Kong response.
On behalf of the Ascot Chang family, thank you again for your loyalty, and we look forward to seeing you soon when all this is over.
Sincerely,
Tony Chang, CEO
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