Combating Freight Theft: Challenges, Preventive Measures, and Responsive Actions - LoadMiles
Combating Freight Theft: Challenges, Preventive Measures, and Responsive Actions
Freight theft is a pressing issue within the logistics industry, causing significant financial and reputational damage to shippers, brokers, and carriers. Recent data points to a rise in cargo theft, underscoring vulnerabilities in the industry's operational framework. Addressing these challenges is crucial to maintaining the integrity, trust, and efficiency of supply chain operations.
Understanding Freight Theft
Freight theft occurs when a carrier, using stolen credentials, deceives a freight broker to secure a load. Once the cargo is picked up, the imposter ceases communication and disappears with the shipment. The consequences include:
Financial losses : High-value shipments are often targeted, resulting in substantial monetary damage.
Reputation damage : Stakeholders involved in the theft incident risk losing credibility.
Supply chain disruptions : Theft can delay operations, impacting business continuity and customer satisfaction.
This issue highlights a critical need for enhanced security measures and greater vigilance across the logistics ecosystem.
Preventive Measures: Strengthening Security in Logistics
The industry must proactively address vulnerabilities to mitigate the risk of freight theft. Implementing the following measures can significantly enhance security and build trust among stakeholders:
Partner with Trusted Carriers
Prioritize working with carriers who have a proven track record of reliability and compliance.
Regularly review and assess carrier performance to ensure ongoing trustworthiness.
Visual and Document Verification
Require visual proof of the truck, showing the company name, license plate, and Vehicle Identification Number (VIN).
Obtain copies of driver/owner licenses to confirm authenticity.
Comprehensive Data Matching
Cross-check phone numbers and company information with the Federal Motor Carrier Safety Administration (FMCSA) database and other reliable directories.
Request photographic evidence of the cab card, plate number, and trailer VIN, ensuring these match the carrier’s credentials.
Leverage Technology for Onboarding
Use platforms like GoHighway to make data-driven decisions when onboarding new carriers.
Employ tracking methods, such as macro points or GPS-enabled devices, to monitor shipments in real time.
*Transparent Communication with Shippers
Share detailed carrier information, including company name and Motor Carrier (MC) number, with shippers and customers. This ensures they can quickly verify authorized carriers if discrepancies arise.
Responsive Actions: What to Do When Cargo Theft Occurs
Despite robust precautions, theft can still occur. Having a responsive action plan in place can help mitigate losses and expedite recovery efforts:
The shipper, as the owner of the stolen goods, must file a police report immediately.
Provide law enforcement with detailed documentation about the transaction and carrier involved.
Collaborate with Shippers
Advise shippers to retain video footage and copies of the driver’s Commercial Driver’s License (CDL).
Assist shippers in contacting local law enforcement and other stakeholders.
Investigate Local Cross-Docks
Share descriptions of the stolen cargo with cross-docks within a 50-mile radius. Stolen goods often pass through multiple locations before being transported out of state.
Leverage Electronic Logging Device (ELD) tracking data to trace stolen trailers.
As a broker, ensure the shipper is compensated by filing an insurance claim promptly.
Collect all relevant documentation, including the bill of lading, contract terms, and evidence of theft, to support the claim.
Maintain open communication with the insurance company and shipper throughout the process.
Conclusion
Freight theft represents a serious threat to the logistics industry, but it can be mitigated through a combination of proactive preventive measures and a clear response strategy. By fostering transparency, leveraging technology, and building strong relationships with trusted partners, the industry can reduce theft risks and enhance overall operational security.
Implementing these best practices will not only protect individual shipments but also reinforce trust and confidence across the logistics ecosystem, ensuring smooth and secure operations for all stakeholders.
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