Conversational Chatbots

An AI-powered conversational IVR improves CSAT by personalizing self-service and letting customers do more. Learn how Kore's SmartAssist CCaaS product pairs with existing IVRs, intelligently automate calls and chats, and augments agent performance. via Pocket

Listen on the go! Today technology appears to be invasive, especially the wearable options with airpods becoming the norm and so also smart voice assistants. Conversing with and through technology is likely to see a steady growth. via Pocket

As customer experience and employee experience are taking center stage, front office automation technologies like Conversational AI are making inroads into enterprises. via Pocket

Listen on the go! Technologies like AI and automation are the backbone of the fourth industrial revolution. They aim to augment our professional lives not just by improving productivity but also by providing a better user experience in the man-machine interaction. via Pocket

Divert calls to more cost-effective channels and reduce customer wait times through automation and digital deflection. via Pocket

Data is often the lifeblood for many businesses. They compete based on the business intelligence they extract from their vast troves of data. via Pocket

The next generation of mobile wireless technology, popularly known as 5G, will represent a quantum leap from today's standards. via Pocket

Do you know what Millennial customers really want from their bank? Millennials who account for 31.5% of the world population have the buying power of $600 billion worldwide, they are the most important financial generation. via Pocket

Almost 90% of incumbent financial institutions believe that part of their business will be lost to standalone fintech companies in the next 5 years- PWC Do retail banks need to fear Fintech firms? While there might be a number of reasons why banks see fintech firms with a dubious eye and perhaps eve via Pocket

The bot conversation is complex, promising, and it’s just ramping up. At Kore.ai we believe that people should be able to talk to systems like they talk to each other… through the simplicity of a message and/or spoken conversation. via Pocket

Voice of the Customer webinar in conversation with NetApp's Amar Purohit. He discusses learnings from an implementation of a Conversational AI Platform via Pocket

As the planet struggles to contain the pandemic outburst of a deadly virus called COVID-19, enterprises are having to deal with unprecedented challenges. via Pocket

Divert calls to more cost-effective channels and reduce customer wait times through automation and digital deflection. Rising consumer expectations is making it difficult for customer service agents to deliver an outstanding experience, despite a quality product/solution. via Pocket

Divert calls to more cost-effective channels and reduce customer wait times through automation and digital deflection. Customer service and support leaders are not only vocally optimistic about technology for 2020, but they are also backing their optimism with action. via Pocket

Divert calls to more cost-effective channels and reduce customer wait times through automation and digital deflection. And they’re all true. The global pandemic is affecting every aspect of our day to day lives. via Pocket

Download Gartner Hype Cycle on Natural Language Technologies to understand how you can leverage Conversational AI to create true differentiation for your organization. via Pocket

Download Gartner Hype Cycle on Natural Language Technologies to understand how you can leverage Conversational AI to create true differentiation for your organization. via Pocket