got my first ever official customer complaint because when i was going over the terms of their life insurance they were like "well i don't plan to die" and i was like "well you're going to"
I work at a cemetery and you can make payments on your preneed grave and interment and this one guy had just paid his off and to communicate this to him I said, “yep, you’re paid in full so you’re good to go!😁” and he just went “ you shouldn’t say that” and then I Realized























