"...you could capture all of my research findings with the metaphor of a saltshaker. Instead of filling it with salt, fill it with all the ways you can say yes, and that’s what a good relationship is. 'Yes,' you say, 'that is a good idea.' 'Yes, that’s a great point, I never thought of that.' 'Yes, let’s do that if you think it’s important.' You sprinkle yeses throughout your interactions—that’s what a good relationship is."













