Enquiry management is the process of managing customer enquiries and ensuring that they are dealt with in a timely and efficient manner. It is an important part of customer service and can be the difference between a satisfied customer and a disgruntled one.
There are a few simple steps to effective enquiry management: 1. Ensure that all enquiries are registered properly. 2. Respond as fast as possible. 3. Follow up with the student after the enquiry has been dealt with to ensure they are satisfied with the outcome. 4. Determine your next course of action.
Enquiry management is a vital part of providing excellent customer service. And tuigen makes it a lot easier. We have fully automatic database for enquiry registration, assignment, current status and actions. Yo won’t have to deal with any of the unnecessary stuff. All you need to do is to make sure all the enquiries are dealt with, all hassle free.
















