THIS IS SERVICE DESIGN THINKING.

European Design Awards 2011 (#edawards)

On 14 May 2011 we received the Gold award for "Book Layout" and surprisingly also the "Best of Show" award during the awards ceremony in the Dance theater in Vilnius, Lithuania.

Jakob and I travelled to Vilnius in the early morning on Saturday, May 14. We met at the airport in Vienna where I just made it on time to board the plane to Lithuania. We stayed at the very nice and reasonable hotel "Congress" and spent the afternoon in the city since we missed the last chance to participate in one of the organised design walks. But it was sunny and we enjoyed our beer in the beatiful and relaxed old part of Vilnius in expectation of the event later that day. We took a taxi to the venue at 7pm just to be sure to be there on time when the awards start at 7:30pm. Unfortunately our driver misunderstood the street (although it was written on a paper) and dropped us somewhere pointing to an old house with the same number 11 as indicated on our paper. Although we were wondering about the house and environment we got out of the car and searched for the theater where the awards were supposed tot ake part. Nothing there. Wrong address. 10 minutes to go. F*%k. :) Fortunately the people were really nice and helped us to organise another taxi to the right place when they saw that we desperately tried to stop one of the passing taxis (which doesn't work like this in Lithuania). Finally we got to the venue - a bit late, but just on time for the ceremony. It started immediately with out category "Book Layout" and it was great to receive the prize as our smiles on the photos show. It was nice to see all the other great works from various categories from print to online and videos. At the very end, three special prizes were announced starting with the Jury Award for subsoda from the Netherlands for their work "Altijd Wat Wijzer". Jakob whispered me that for the blink of an eye he thought we might even get the latter. We were laughing about it and said that this would have been too much as we already received a gold award. Then Demetrios Fakinos, Managing Director European Design Awards, and ceremony host Ugne Skonsmanaite called the winners for Best of Show: Jakob Schn... WOOOOHOOOOOOOO! - we were screaming like little girls during a boygroup concert and probably nobody heared the rest of what they said. :) Later, "Les Graphiquants" from France received the title of European Design Agency of the Year 2011. After the group photo we all went to a club in town and ahd a long party with many great people. It was a great event and we met many interesting people! Later that night back in the hotel, we had to tweet a photo of the "European Design Stars", as the trophies are nicknamed. Thanks a lot for all your congratulations! Hopefully this is another small step to promote the approach of service design across other design disciplines and through various forthcoming publication further to the public.

Share your #TiSDT experiences, photos and videos on our facebook page: http://www.facebook.com/pages/This-is-Service-Design-Thinking/205466809481126

#servicedesign in 90 seconds: The #TiSDT trailer video.

Watch it on..

youtube: http://www.youtube.com/watch?v=JywQiJO4TRo

Vimeo: http://vimeo.com/20527888

    Concept & Motion Design: Nick Lievendag (EXPLAINimate.it / FrameFridge.com)

Sound Design: Jasper Geluk (Tone Boutique)

Voice Over: David Dodd

Client: BIS Publishers (BISPublishers.nl)

Thanks to Pedro Custódio, the Customer Journey Canvas is now also available in portugese. Find it here and enjoy. It’s again published under cc license, so spread the file as you like it.

First #servicedesign course uses #TiSDT as a textbook!

Today (Monday, 17 January 2011), I gave a lecture as part of the product design BA course at the HfG Schwäbisch Gmünd in Germany (I am giving this course together with minds & makers, Work-Play-Experience and Jakob Schneider). For the first time, I was able to use our brand new book as a textbook during the lecture. The day started with a great surprise for the students: Volkswagen supports this course and each student received a book for free!

What a great feeling to finally actually work with #TiSDT! :)

Here is a list of typos and mistakes we found so far in the book. Please help us to continously develop this list, so we can correct them for the next print run. After all, it's still about iterations and co-creation.. ;)

Page 31 - Quote from Stefan Moritz: There is a lower case "w" in front of the last sentence and a full stop missing.

Page 125 - Caption: It says "Suiggle" instead of "Squiggle".

Page 267 - Navigation: The navigation on the top right should be like the following pages.

Page 279 - Navigation: The navigation on the top right should be like the previous pages.

Page 380 - Imprint: The email address [email protected] belongs to someone else! Someone we don't know and someone who doesn't react on our mails. So, please do not send enourmous amounts of money via paypal to this address unless you want to play a large bet on karma. ;) It should be [email protected]. And yes, an email is good enough..

Many thanks for your understanding!

Free Download: All icons from #tisdt are available as vector files. Feel free to use them for your own projects, for explaining service design thinking or for just playing around.

Click here for the Adobe Illustrator (CS3) version — 1,3 MB Click here for the SVG version — 500 KB Click here for the PDF version — 150 KB

The files are CC licensed, so we hope to see some of them around sometime ... Enjoy!

Christmas present: A preview of #TiSDT is available right now. We are happy to present the first 27 pages of the book on issuu.com

As usual, comments are very welcome! If you like what you see, make sure to order our copy on amazon or directly from BIS Publishers.

A pile of #TiSDT books arrived in Linköping/Sweden for the official book release during the ServDes conference on December 1st. This is the very first chance to get the book, since all others are still somewhere on the ocean on their way to Amsterdam. Official sale start is December 16th, but you can still pre-order the book on the homepage of BIS Publishers to be sure that it will be shipped to you as soon as the books arrive!

Besides us, many of the 23 TiSDT authors will be present at the book release party during the ServDes.2010 reception at Ljusgården. All of us are all looking forward to hold the result of this project in our hands and eagerly awaiting feedback from you!

See you in Linköping for a promising conference and a great party!

Our publisher Rudolf van Wezel from BIS publishers in Amsterdam invited us to join him on a trip to Beijing/China for the ICCIE conference. Lauren Currie from Snook (UK) takes this opportunity and will talk about service design, the effect creative collaboration can have on cities, social innovation and of course about our collaborative book project “This is Service Design Thinking". Together with her collegue Sarah Drummond, they contributed the case study of Mypolice to #TiSDT. Just a few weeks ago, they gained enormous kudos for both the project and their great presentation as the closing keynote of the Service Design Network Conference 2010 in Berlin.

Yes, we’re printing! Pre-order #TiSDT: order.thisisservicedesignthinking.com

-please don’t forget to include the code from our “service, please” doorhanger to get the discount-

Our final set of authors include (besides more than 50 online contributors): Kate Andrews (UK), Beatriz Belmonte (E), Ralf Beuker (GER), Fergus Bisset (UK), Kate Blackmon (UK), Johan Blomkvist (SE), Simon Clatworthy (NO), Lauren Currie (UK), Sarah Drummond (UK), Jamin Hegeman (USA), Stefan Holmlid (SE), Luke Kelly (NL), Lucy Kimbell (UK), Satu Miettinen (FI), Asier Pérez (E), Bas Raijmakers (NL), Jakob Schneider (GER), Fabian Segelström (SE), Marc Stickdorn (A), Renato Troncon (IT), Geke van Dijk (NL), Arne van Oosterom (NL), Erik Widmark (S)