Tiny Goat Studio / Blog

If your customer service people are constantly explaining central parts of your company’s policy, something is wrong.

Why is customer service such a failing point for so many organizations? We'd love to know what you think about customer service in 2014.

New on the Goat blog:

The Goat are always busy (not complaining!). We are constantly working on one thing or another and often miss the opportunity to share the great stuff we see and do each day with all of you.

We are doing a bit of research for an upcoming Tiny Goat project. If you're in the web/creative industry and have a few minutes to spare, please help us out by completing this survey.

We want you to do us a favor.

We want you to tell all your friends about us.

To follow up on our post earlier this month about how great 2014 will be for the Goats, we have been hard at work on a new site. We've made some changes (not just to the site) and we are excited about all of them.

We are launching this new look to go with the new year and hope that you'll not only check it out but that you'll let us know what you think. 

Morning person or not the time immediately after you wake up might just be the most productive time of the day.

"Wake up thirty minutes earlier than normal and write down all of your ideas."

This definitely seems worth trying and not just for work-related thoughts. We know from experience that sometimes the most creative ideas we have hit us right as we wake up in the morning.

The Goats are inspired!

See more Drumming at www.averymolek.com or YouTube Playlist.

This kid makes us feel like underachievers.

Computer science should be in every K-12 school in the US. A bipartisan group of Senators and US Representatives have introduced legislation -- The Computer Science Education Act (https://www.dropbox.com/s/tmojg7cm7e25kat/StrengtheningCSinthe113thBothBills.pdf) -- that would support more opportunities for learning computer science. Tell your Members of Congress that you support computer science education, and ask them to cosponsor the Computer Science Education Act. See here (http://www.congressweb.com/Code/2/background) for more background on the legislation.

In baseball there's this great term of art: "rebuilding year." It's a polite way of saying, "boy, we're really going to suck this year. So, leave us off your fantasy roster, maybe consider selling your season passes." In short, give us a hundred and eighty games to work out the kinks, and we'll see you next year when we hope to be better.

For Tiny Goat Studio, 2014 is the opposite of a rebuilding year. We're poised to do good. The plan is to get closer to the things that really matter, that we really enjoy doing. Our first full calendar year helped us hone in on what we were good at, and 2014 holds the promise of doing more of it.

Make stuff that matters.

Software has the ability to help people solve problems. If "not having a billion dollars" is the problem you want to solve, maybe we're not your team. But if you want to take information to people without access to it, or change someone's heart or mind then we should talk. We want to make 2014 the year of leaving behind something digital that we can all be proud of (and ain't nobody proud of listicles on Buzzfeed or live tweets about the cinnamon challenge. Look it up.)

Find the art in experiences.

Standards bodies, specialized job titles, and best-selling books on agile versus waterfall have drained a lot of the vitality from web development and design. Our goal is to reconnect digital design to real stuff, maybe even throw convention out the window a few times. Heck, maybe the home button doesn't have to go in the upper left hand corner. Look out world. He's gone mad with power.

Enable ideas.

Do you really care about startup culture? Really? How about we just all agree that you have a pretty good idea, so good that maybe you should sit down and learn to build it. You're not an entrepreneur, or a maker, or whatever name Mashable has anointed you with this week. You're a person with an idea. We want to be in the room with people who have ideas, even dumb ones. (That snuggy thing sold likehotcakes and man it was stupid.) Before you convince yourself that you need "outside investment", let's have a chat about making your cool thing happen without optioning your first-born.

Grow Community.

We'd like to buy the world a reasonably priced caffeinated and/or hop-based beverage and keep it company. We can also talk about the web while we do it. Keep an eye out.