Curious Nonsense

"The America I loved still exists, if not in the White House or the Supreme Court or the Senate or the House of Representatives or the media. The America I love still exists at the front desks of our public libraries."

A couple I was helping earlier had two little ones, three and six, who were behaving in a rather saintly fashion for the average bored kid I see. I tried to engage them with remotes and things while their parents talked.

Eventually they were restless enough that I pulled out notepads and asked if they wanted to draw. The three year old quickly lost interest and I went over to ask her favorite animal. She told me “elephant” so to delight and amaze her I started drawing an elephant. Usually kids are into it.

When I was done she pronounced, “It looks like a giraffe.”

I staggered back melodramatically but actually laughing hysterically and said, “There goes my art degree!”

The parents laughed and said kids were harsh critics. When they checked out they saw my elephant doodle on the desk and both did a double take like, “Woah, that’s a really good elephant!”

Working in retail is really fun, and the times when major fuck-ups happen, they can be either anxiety-attack inducing, or make it possible to get through the rest of your god-awful shift with a smile depending on the customer. My all-time favorite absolute fuck-up is as follows:

This kind woman is just doing her thing. She scans her membership card from her keychain. The register beeps to acknowledge the scan. We continue as usual. Neither of us notice right away, but after I’ve scanned a few more items, I hear a very quiet, “Um,” from the lady, very polite. I look at her. She is looking at the screen of my register, blinking. I, too, look.

And lo and behold. There is a charge of over four-thousand dollars ($4,000) worth of garlic bread staring us in the face. There are no words for a minute. We’re just… in awe. How did this happen? How the hell did this happen?

She didn’t even have garlic bread in her cart.

I sputter a partial apology - I was incapable of forming actual sentences in the moment - and try to void the garlic bread. Since there was no garlic bread to scan, I try to manually remove $4,000-some from this transaction.

Well, the registers don’t like it when you try to void off more than five dollars ($5) from a transaction, so naturally it pings my manager for confirmation, but she’s not by her pager.

At this point, both myself and the lady are just… dumbfounded. She’s not even mad. I’m not even all that embarrassed. Both of us are just looking at the screen. There’s a bit of laughter, but it’s mostly just… confusion.

I have to call through the whole store for my manager on the intercom because she’s not answering. She shows up, ready to override and void it, when she too, sees what exactly is being voided.

“What… did you do?”

“I genuinely. Have literally. No. Idea.”

She voids it, and I go to finish the transaction and tell the woman her total (minus the garlic bread). My register pings. It tells me that she hasn’t scanned her membership card. Odd. I distinctly remember her doing that. The woman goes to scan her card again, and I notice that her library card is stuck to her membership card. I tell her gently, and she separates the two and scans her card.

My manager, hovering nearby still, sees this and says, “I think it mistook the barcode of her other card for garlic bread, and the remaining digits were read as the price.”

And that’s when the laughter really came over us. There were no hard feelings at all. In fact, the woman was incredibly glad that the receipt still showed the garlic bread and the voiding of. I will remember it until the end of time, my only regret in the entire situation being that I didn’t take a damn picture, because she has proof and I don’t. But I swear to God it happened.