I wasn't always this introverted.

This is just a little F.Y.I - and friendly reminder.

As always - If you have questions about your order,  your package or items in the shop - PLEASE - ask via the etsy shop.

Please understand that once an item is Shipped (and you see tracking info) Osteal has ZERO control over that package. You will need to contact your local Post Office if it does not arrive on time.

STEPS TO TAKE

CHECK YOUR SHIPPING ADDRESS on your account and invoice

Start by logging into etsy and check that your SHIPPING ADDRESS on both your account and the invoice is correct.  The address you put in is transferred directly to the postage label.  We do not manually type it.

CHECK OUTSIDE

Check outside each door of your home. The carrier may have left it at a place other than the front door.

Check around the outside of the house. Especially for small packages & letters

Check inside your house mailbox if you have one.

CHECK WITH OTHERS

Check with others living in the home with you. They may have received the package and put it in a safe place.

Check with your neighbors. The USPS may have delivered it to a neighbor in error.

CHECK WITH THE POST OFFICE

Check with your postal carrier as soon as possible. They may remember your package.

Check with your local post office. It may be there for a good reason. (Too big to fit in mailbox, signature required if you requested it, etc.).

START AN INVESTIGATION

USPS Track and Confirm Customer Service Number: 1-800-222-1811.  If five (5) or more postal business days have  passed since the date of mailing and the item  has not arrived, you may call 1-800-ASK-USPS (1-800-275-8777) to request documentation of your issue.

More information on USPS Customer Service: https://www.usps.com/customer-service/customer-service.htm

FILE A CLAIM

If your item was shipped with insurance contact me and i will assist you by filing a claim.  We are required to wait 30 days before filing a claim on lost packages.  

If your item did not have insurance (single patch, small sticker) please contact us and let me know. If stock is available we can reship the item/ buyer just pays shipping. (we only allow this once)