Understanding IT Operation Management
Information Technology Operation Management or simply IT Operation Management may seem confusing to some who are not well-versed in the language of the field of IT—or may have very little knowledge on the inner workings and job descriptions of the many personnel that make an IT team work productively.  Time and again, the need to clarify and emphasize the roles of key people in this industry cannot be undervalued. Techopedia.com, for instance, clearly defines the term IT operation management for us, “IT Operations management is the entity responsible for operation of an organization’s applications and IT infrastructure along with control and maintenance on a continuous basis. The main focus of the IT operations management is the delivery of a stable service in accordance with the agreed levels of service. In other words, It operations managements controls and monitors all operations related to IT infrastructure and IT services.”
Joe  Hertvik who wrote What Does IT Operations Management Do? (ITOps) in his own website interestingly shared, “When I tell people I work in IT Operations, I sometimes get a blank stare. While IT Application programmers are well understood, people are a little fuzzier on what an IT Operations department does.” He further wrote some important points, “First, we start with what IT Operations is not. IT Operations is not IT Applications. IT Operations generally does not deal in programming activities. Going from that, we can refine IT Ops as follows: IT Operations generally covers everything (all IT functions) outside of Application programming and management.”
“For lay men like me, we see IT workers as programmers in general. But I was corrected with this misconception when I attended a seminar event on the IT operation management last month. Apparently, there is more to job duties and scheduling and titles than I could have guessed. And while my knowledge of certain jargons in the IT field  and technology in general is limited to terms like software, hardware, uploads, workload automation,  embedding, social media campaigns, blogging,  SEO, website design, and all other sorts of things, I am open to learn more. And from the looks of it, I’m just in the beginning stage of this journey as a tech writer,” shared a budding Tech news journalist Simon Swervez of  a local broadsheet.
For further reference, techopedia.com shared the “Key responsibilities and functions of IT Operations management”:
Network Infrastructure
All networking functions related to Internal and external communications.
Management of internal telephone system.
Providing remote access for authorized users to the organization network.
Telecommunication management, internal & external, for the organization
Port management in order to facilitate the access to outside servers.
Resolving any issues and monitoring related to network resources.
Server and Device Management
Management of the server
Storage and network management.
File server and email setup and authorization.
Management of the organization approved devices like laptop, desktop and mobile computing devices.
Operations related to Computer & Helpdesk
Data Center & facility management
Help desk management
Provisioning of users.
Providing inputs for configuration audits.
Backup management
High availability of IT services & Disaster recovery management and
Manage and maintain the IT infrastructure library for the organization.
