Don't Underestimate The Importance Of User Evaluations
I have recently carried out a Task Based User Evaluation on a Smartphone application prototype I created, and I was surprised by the results. Â Concepts that seemed intuitive and made complete sense to me completely baffled the majority of my user base. Â Don't misinterpret this, I am by no means suggesting that they were 'dumb users'. Â This was a real eye opener as to how when developing a concept, your ideas are always going to seem intuitive to you. Â They're bound to if you think about it, you had them. Â This is where so many systems go wrong, be them software based or not, what seems intuitive to the developers is not always that intuitive to the users. Â In the case of my prototype, I had used a number of metaphors to represent various functions. Â I had come up with these metaphors and so they made logical sense to me, but all my users disliked one metaphor in particular. Â Each user separately suggested the use of a common metaphor, they all knew what they wanted, and they all wanted the same thing!
Remember, dumb users don't exist, there are just poorly designed systems!!!












