[Case Study] RWA Raiffeisen Ware: Migrating a CRM+ERP/2 Solution onto XPages, DB2, Cloud
RWA - an Austrian cooperative warehousing organisation ("Lagerhaus") implemented X-Sell, a country-wide multi tenancy CRM solution provided by IBM business partner INTRANET Software & Consulting.
Starting in 2003 the solution was a dezentralized Domino implementation with servers per location (Replication). Functional requirements not provided by the legacy ERP system have been implemented into the CRM system.
Increasing data volumes (e.g. transactions stored in CRM) and new innovations (Mobile, Social, Big Data,...) requested a technical redesign: XPages User Interface, DB2 data store and zentralized, shared service in a cloud.
Lessions learned:
How to zentralize a "big" Domino multi-tenancy solution
Best practice in performance tuning -- Database with more than 60 Mio. documents
Smooth migration from Notes to Web
Contact: Johannes Steiner, BA RWA Raiffeisen Ware Austria
After different engagements in the IT and supporting of Internet Projects, Johannes Steiner works in the E-Marketing departement of RWA since 2003, which he is heading since 2011. In this position he is responsible for all Internet- CRM- and Social Media activities of the entire group of RWA cooperative companies.
Contact: Herbert Wagger is founder and Managing Director of INTRANET Software & Consulting, an IBM business partner since 15 years. Software architect and specialist in the Banking and financial services sector. Social Business Evangelist. Winner of the DNUG Collaboration Award 2012 and 2013.
