I’m so disappointed and angry with @Amazon and @usps.official placed orders totaling over $160 and was provided a “guaranteed” delivery date of 2/29. Items that were set to be delivered via Amazon made it here fine. The two large items were sent via @usps.official. Those two items weren’t delivered and is listed on the tracking page as “delivery attempted but no access to address”. Um, the weekend mail person didn’t even deliver regular mail in our neighborhood. Now, normally this would just be an inconvenience, however one of the items was specialty puppy food for my Mastiff which I can’t buy locally. When I saw the update from @usps.official and knew that was false as they had access, it was already past business hours. I called @amazon as this is the THIRD time my dog food was delayed because it’s 40 pounds. (Last time this happened and I called, I was assured they would get feedback to the correct dept so that it wouldn’t happen again. Yet, here we are). So, @amazon is the company I paid, not only for the products, but also for their promise to deliver on the guaranteed date THEY provided. They contracted with @usps.official not me. Had it been a choice I could have made, I would have opted for amazon delivery or @ups. When this happened last time, they refunded me the purchase price of the items that they failed to deliver on their guaranteed date, and assured me this wouldn’t happen again, which is why I was willing to give them my business on the dog food purchase again. When I called@Amazon this time, they offered an apology and $10 and told me my items would be delivered no later than March 10th. How insulting!! So at 9pm I had to drive the distance to go to a store and buy a lesser dog food to the tune of $15 that my dog is not used to eating and now has an upset stomach all because @Amazon failed on its promises. I’m so mad. Never again. Hello Chewy dot com. #amazonfail #amazonfails #whateverhappenedtocustomerservice #takingmyorderselsewhere #uspsfail (at Little Rock, Arkansas) https://www.instagram.com/p/B9MTRw2Awi3/?igshid=1nbnd4f11r8jx
