#website user testing

"The usability test is a crucial stage in the software development life cycle. First of all, let's clarify which type of testing is usability testing. Such checking is a non-functional technique, which is widely applied to confirm that the system can be easily used by end-users. Any website or application must meet users' requirements and correspond to their expectations. Thus, it ensures that the system is competitive, customers are quite satisfied, and the owner gets a higher income. Performing usability tests is beneficial for each side. It may be difficult to make an overall evaluation and consider everything, but the quality checking can be based on the following parameters: · Skills required for using the system. You must always consider both experts and laymen as your end-users. · How much time does it take to get used to the system? · The measure of the increase in user productivity. · Evaluate the users' attitude towards your product. These are the basic factors you should focus on while carrying out usability tests. They are likely to help you not only assess the site but improve its performance as well." Read the full article

When testers come to the final stage of QA process, there rises a question: how to write a usability test script? First of all, any usability testing script can be grouped into four main parts: introduction, warm up, completing tasks and wrap up questions. Now, let`s look closer at each group and identify what exactly they should include. Introduction. Here you identify yourself and make a small talk. At this level your main task is to make a participant feel comfortable and at ease. In such situations people may be quite nervous and even a little bit scared, that is why it is crucial to make them trust you. Explain what the session is going to be like, make sure that the participant agrees on recording and sharing the session. Warm up. In this section you ask questions to break the ice and also get some background information about the participant. For example, you can ask about his occupations etc. Completing tasks. This is the key part of the entire usability testing process and it takes the longest time. It usually consists of 2-4 tasks. Make sure your tasks are structured and ordered properly. Then you read the scenarios to the participant, explain in details what to do and receive feedback. Wrap up questions. Here you can ask about general impression of the process of testing, whether the experience was positive etc. Finish the session with thanking the participant. After Read the full article