The collection of records without any owner are the Salesforce Queues. Only the users having permissions to queue can examine every record.
The collection of records without any owner are the Salesforce Queues. Only the users having permissions to the queue can examine every record of it and can claim ownership of any of them. Queues are basically used to assign/distribute/prioritize the records to teams who share workloads. Traditionally, these queues are used in support and sales organizations to assign support cases and new leads to employees according to their availability. Salesforce natively supports queues for few standard objects(leads, cases, service contracts) as well as any custom objects.














