I was asked where I was on the path to Managed Services
Please start off by telling us a bit about yourself, your history as an Apple Consultant and where you are in the stage of Managed Services.
In 2000 I started a one-person army of a consultancy called "Hancock Consulting". I grew the business until in 2008 I changed the name to Mac Consulting Group, and opened a business office as an Apple Reseller. Not long after, I had two employees and gained Authorized Training Center and Apple Specialist designations.
In 2011, as we were building out our new retail store, I accepted an offer to sell the Mac Consulting Group. This brought the lifecycle of my company to its successful conclusion with its sale to another Apple Specialist.
A key factor in my ability to sell was due to the Book of Business which our Support Agreement created. My company was earning almost $5000 per month via its monitoring and support agreements.
The time is right to grow from reactive consulting to offering Proactive Support Services. The tools are out there: from Absolute, to JAMF's Casper in the Cloud, and my own Watchman Monitoring, Inc.
The time is also right not be have to wait for your clients to remember to call you when there's a problem. By enhancing your break/fix consultancy with Proactive Support, you can increase your income, and provide better peace of mind to your end-users.
tl;dr - Build your Proactive Support Agreement with Watchman Monitoring
