#vtiger customization

Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading VoIP company. For more than twelve years, it has been offering different VoIP solutions and services. There are hundreds of businesses all across the globe, which use its different solutions or services. In this article, I will share the details of the top five services the company offers in the VoIP sector.

1. Hosted Call Center Solution

After offering an omnichannel call center solution for many years, Elision has launched a hosted call center solution. It means the company offers call center services based on the SaaS model. It has many amazing offerings for its customers that use the call center services of Elision. Some of the offerings are listed below:

Contact center suite

Unified communication channels

Pay as you go model

Telco connectivity

Unlimited calling

And more

2. VICIDial Customization

Elision has a team of VICIDial experts that offer customization and custom development for VICIDial. VICIDial open source call center solution users can take advantage of any of the below mentioned services from Elision:

Customization of an existing module

Ready to use modules

Custom development

Performance enhancement

And more

3. vTiger Customization

Along with various VoIP services, the company also offers services in one of the most popular open source CRM solutions, called vTiger. The specific mention of vTiger related services in the list of VoIP services offered by Elision is made because there are many services that are related to VoIP solutions. Some of the major offerings of Elision for the vTiger CRM solution are listed below:

Custom module or feature development

VICIDial vTiger integration

Custom call center software integration into vTiger solution

And more

4. Custom Development

As mentioned earlier, for more than 12 years, Elision has been catering to its customers with different VoIP solutions and services. The company has a team of VoIP experts that have been performing development and other similar jobs in major VoIP technologies. Thus, Elision offers VoIP development services in all major VoIP development technologies such as:

Asterisk

FreeSWITCH

WebRTC

OpenSIPs

Elision has a team of VoIP experts that can build any kind of VoIP solution with custom features using any one or more than one VoIP development technology.

5. Hire a VoIP Developer

Along with VoIP development, Elision also has a resource hiring model for its customers. As per the nature of the project or depending on the business needs, customers of Elision can hire one or more VoIP developers from the company. Some of the well-known hiring models offered by Elision are as below:

Hire an Asterisk developer

Hire a FreeSWITCH developer

Hire an OpenSIPs developer

Hire a WebRTC developer

Hire a vTiger developer

Hire a VICIDial developer

Hire a FusionPBX developer

Hire a FreePBX developer

Hire a VoIP project manager

And more

These are the top 5 VoIP services offered by Elision. There are many more services and solutions it offers in the VoIP sector. To know more, visit

CRM (Customer Relationship Management) solution is one of the systems that can bestow many benefits to the call centers. Along with a call center solution, using a CRM software can be great for any call center. In this article, I will share how a CRM solution empowers call centers:

360 customer view

The customer relationship management system lets call centers add all information about the customers in an organized manner. From the date of inquiry to original requirements mentioned in the inquiry, purchased products, previous complaint history, and much more information can be stored in the CRM software. Unlike the call center solution, which allows storing basic information of the customer, the CRM system gives a complete 360 customer view. This information can be viewed at any time by the agents to deliver the best customer services and grab sales opportunities.

Integration of click to call feature and call center widget

Call center CRM integration is often considered as a CRM system the gets integrated into the call center software. It is one way of integrating the call center dialer and CRM system. There is one more way to integrate both of these solutions. A call center solution can be integrated into the CRM software. The companies like Elision Technologies Pvt. Ltd also adds click to call functionality in the customer relationship management solution. It lets agents make an outbound call without leaving CRM software. The call center widget lets agents use the fundamental features of the call center dialer within the call center solution. This not only saves time, but also helps in boosting performance and productivity.

Excellent task management

When a single solution is used to handle calls, customer record management, and collaboration, it also helps in streamlining operations and assuring excellent task management. Moreover, if you have a call center CRM integrated solution, your call center will be able to have logs of changes made as well as import, export, and data push features for both solutions. This will help you manage all operations and data with the highest accuracy.

Reminders and calendar

The call center solution will have features like an automated callback, which generates a call without any intervention by the agent. However, it does not have any features related to calendars and slot booking in the calendar, reminders, etc. These features are excellent to improve performance and productivity. For example, if a call center is operating in an industry, which needs to send invoices to customers on a specific day of the month. The reminders of the CRM system remind the agents to send invoices. If you invest in customization services like vTiger customization, then you can automate many tasks including, but not limited to, automating invoice generation and bill sending.

Take Customer Satisfaction to New Heights with Vtiger Customization

Vtiger modules are gaining immense popularity across business sectors for a wide array of benefits they offer, with customer satisfaction being one of the most important objectives for them. It is a proven fact that giving quality services to customers enhances the image of an organization and builds trust in the minds of its customers. In today’s technology-driven world, tools like Vtiger customization, which are designed to accelerate the performance of every unit of the business as well as create a positive image, are considered the best to achieve customer loyalty. More and more businesses are therefore adopting tools like Vtiger personalization which provide high-quality services, convenience, and satisfaction by personalizing Vtiger CRM.

How Vtiger Customization Boosts Business Prospects through Customer Satisfaction

Key highlights of Vtiger Customization include its ability to cater to every business management and marketing functions smoothly and reliably. It boasts of the greatest level of that enables you to enhance functionality in key business areas to an incredible extent.

Vtiger modules are a pro at taking marketing and sales support to new levels. In addition, you can also look forward to avail of the following with Vtiger by your side:

Powerful lead generation

Enhanced customer engagement

Automated customer support services, inventory management, and even report building

Coordinated and well-structured project management functions and more.